Olha

Curriculum Vitae
Olha Yakubu
Customer Support Specialist / Recruiter
Location: Lutsk, Ukraine
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

Professional Summary
Qualified professional with extensive experience in customer service, recruitment, and administration. Proven track record in managing client communications, resolving complex and non-standard issues, and sourcing top talent for service and digital design industries. Leveraging a higher degree in philology, possesses fluent English language skills, enabling effective collaboration with foreign clients and partners.

Work Experience
Customer Support Specialist

“Happy Sky Cleaning” | July 2026

Customer Support Specialist / Sales Manager/ Recruiter

“Happy Sky Cleaning”, “Happy Sky Logo & Web Design” | September 2019 – 2023
• Handled daily customer inquiries via email, live chat, and phone, maintaining a high level of customer satisfaction.
• Resolved customer disputes and complex situations, coordinated order updates, and liaised with designers and field teams to ensure strict deadline compliance.
• Managed the full-cycle recruitment process: executed talent sourcing, initial screening, and conducted interviews for both operational and creative roles.
• Facilitated the onboarding process for new hires and maintained internal databases to optimize operational workflows.

PC Operator / Secretary & Archivist

Volyn Regional Bureau of Medico-Social Expertise | September 2012 – November 2017
• Managed official correspondence, maintained electronic databases, and ensured the complete confidentiality of medical documentation.
• Digitized legacy paper documents and structured the organization's archive system for rapid information retrieval.
• Welcomed visitors, managed consultation schedules, and provided general administrative support to management.

Private English Tutor
Private Practice | 2010 – 2012
• Developed customized lesson plans focused on improving students' conversational English and grammar proficiency.

Education
Bachelor of Arts (BA) in Philology (Romance-Germanic Philology)
Lesia Ukrainka Volyn National University | 2003 – 2009
• Major: Foreign Languages and Literature.

Skills & Languages
• Professional Skills: Customer Service, Client Relationship Management (CRM), Talent Sourcing, Interviewing, Administration, Database Management.
• Software Proficiency: Microsoft Office (Word, Excel, PowerPoint).
• Languages:
◦ Ukrainian — Native
◦ English — Fluent (C1 Level)
◦ Russian — Fluent