Вікторія

WORK EXPERIENCE

Hyatt Place Dubai Jumeirah Hotel & Residences, Dubai, UAE
Guest Relation Executive
July 2024 till Present

Ensure every guest, VIPs and long-stay guests, receives
attentive and thoughtful service throughout their stay.
Supervise daily Front office operation, ensuring collaboration

Kuchak Viktoriya with all departments.
Maintain up-to-date guest profiles, preferences, and history
using Opera and Microsoft Office.
Coaching and training for guest communications
ABOUT
improvement, hospitality standards etc.

I'm a dedicated, organized individual with Luxusbetten24, Hannover, Germany
strong interpersonal skills, teamwork German Customer Support Manager
abilities, and a desire to learn. Reliable and
July 2023 till May 2024
eager to take on new responsibilities, I have
Fluent in German, offering dedicated customer support
an active approach to work, am determined,
tailored to German-speaking clients.
and excel at identifying opportunities.
Skilled in resolving inquiries and troubleshooting issues
promptly and effectively.
Sahari Village ,Dubai, UAE
Excellent communication skills via phone, email, and
[відкрити контакти](див. вище в блоці «контактна інформація») chat.
Proficiency in working with Xentral, Shopify, Gorgias, and
[відкрити контакти](див. вище в блоці «контактна інформація»)
OTTO, ensuring seamless integration and management
kuchakviktoria across diverse platforms.

Evo Play, Ukraine
P ER SON AL D AT A German Customer Support Manager
Date of birth: 11th June 1994
Jan 2023 till July 2023
Nationality: Ukrainian
Gender: Female Coordinate German customer support.
Troubleshoot technical issues and resolve service
LANGUAGES
problems.
English – excellent
German - excellent Respond to German customer inquiries on websites.
Ukrainian - native language Attract potential clients by addressing product/service
Russian - native language questions.
Open and update client accounts.

COMPUT ER SKILL S: Steigenberger Alcazar, Egypt
Guest Relation Assistant Manager
AutoCAD, Kompas: Excellent Jan 2022 till Aug 2022
Orga Card: Excellent
• Premium guest service from check-in to check-out.
Xentral, Shopify, Gorgias : Very good
• Prompt and attentive resolution of complaints.
Fidelio: Excellent
• Effective coordination of guest-staff communication.
Opera Hotels: Excellent
MS Office: Excel, Word, • Promotion of hotel amenities and services.

PowerPoint, and Outlook • Analysis of feedback for continuous improvement.

EDU CAT ION
British school, Egypt
03 /22 German teacher
Online course digital marketing by Udemy Oct 202fi till Dec 2021
• Deliver engaging German language
01 /22 instruction to students at the British school in
Business English at Cambridge University online Sharm El-Sheikh.
• Tailor lesson plans to meet diverse student
Since 10/20
needs and proficiency levels.
English course with the private teacher

Savoy Group Sharm El Sheikh, Egypt
07/20 -10/20
Guest Relation Officer
University of Applied Sciences, Bochum,
Germany online intensive German course June 2021 till Dec 2021
Technical German by High School Bochum,
Rixos Premium Seagate Sharm El Sheikh, Egypt
Germany
Guest Relation Officer

01/17 – 06/17 March 2021 till June 2021
University of Applied Sciences,
Solingen, Germany International Program Au pair by the German family in Salobrena,
Intensive German course level B1–B2 Andalucía, Spain
Au-pair social program participant
10/ 16 – 12/16 July 2020 till Oct 2021
University of Applied Sciences, Witten,
Germany German course level B1
High School Bochum, Germany
05 /16 July 2020 till Oct 2020
German Red Cross, Vechta, Germany
• Online course for a technical German
First aid for children

Assistant Telemarketing Manager German Segment
03/ 16 – 06/16
April 2019 till July 2020
University of Applied Sciences, Witten,
Germany German course level A1-A2 (in such countries as Germany, Austria, Swiss, Luxembourg,
and Belgium) in the JK Development by the DMP Group,
09/ 11 – 06/ 15 Lemberg, Ukraine
National Technical University of Ukraine
International Program Au pair by the family Zinner in Graz, Austria
"Kyiv Polytechnic
Institute "(Ukraine) July 2018 till March 2019
Subject: Heat and Power
(C1 level in BFI in Kapfenberg, Austria, Test DaF exam)
Engineering ( Bachelor of Science)
Overall grade: 1.0 Voluntary social year in Solingen, Germany

09/ 01 – 06/ 11 July 2018 till March 2019
Humanitarian Gymnasium № 3, (German level A2-B2)
Mykolaiv, Ukraine Graduation International Program Au pair by the family in Witten, Germany
certificate on quit and complete
general Middle school education March 2016 till Dec 2016
Overall grade: 1.0. (German level A1-A2)