Особисті дані приховані

DAVID CHUKWUEMEKA OKORIE
Virtual Assistant | Customer Support Specialist | Business Development Professional
[відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | Lagos,
Nigeria / Remote (US & International)

PROFESSIONAL SUMMARY
Passionate and resourceful professional with over 7 years of hands-on experience
blending Virtual Assistance, exceptional Customer Support, and strategic Business
Development. I thrive on building genuine connections with clients and teams across
Nigeria and the US, turning challenges into opportunities while keeping operations
smooth and people at the heart of everything I do. Known for my proactive mindset,
quick problem-solving, and ability to wear multiple hats with enthusiasm and reliability.

PROFESSIONAL EXPERIENCE
Business Development & Customer Success Manager

Jan 2023 – Present
TGI Group, Lagos, Nigeria (with US market expansion)
• Drove business growth by identifying and nurturing partnerships, contributing to
significant revenue increases while building long-term client relationships that felt more
like collaborations than transactions.
• Delivered personalized virtual assistance to leadership teams, juggling schedules,
communications, and projects with a calm, organized approach that helped everyone
stay focused and ahead.
• Excelled in customer support by listening attentively to needs, resolving issues swiftly,
and turning satisfied clients into loyal advocates—consistently achieving high
satisfaction scores.
• Leveraged CRM tools to manage leads and interactions thoughtfully, ensuring nothing
fell through the cracks and opportunities were maximized.
Virtual Assistant & Customer Support Specialist
 Jun 2020 – Dec 2022
Signal Media Daddy USA & Afra-Visibility USA (Remote)
• Served as a reliable virtual assistant for US-based teams, managing emails,
schedules, content coordination, and daily operations across time zones with flexibility
and attention to detail.
• Provided warm, effective customer support through various channels, resolving
concerns empathetically and efficiently to build trust and positive experiences for clients.
• Supported business development efforts by engaging potential partners and
organizing outreach, helping expand reach in competitive US markets.
• Optimized workflows with tools like Google Workspace and project management
software, freeing up valuable time for teams to focus on what matters most.
Customer Support Representative & Sales Coordinator

Jan 2018 – May 2020
CHI and Hollandia Nig Ltd, Lagos, Nigeria
• Delivered attentive customer support, listening to feedback and resolving issues with
care to ensure every interaction left clients feeling valued and supported.
• Contributed to business growth by coordinating with sales teams, following up on
opportunities, and helping convert leads into lasting partnerships.
• Offered versatile virtual assistance and administrative support, keeping teams
organized and projects on track in a fast-paced environment.
Chat Operator / Customer Support
 2021 – 2023 (Concurrent)
Black Side, Ukraine & Delphora, Philippines (Remote)
• Handled real-time chat support for international clients, responding with clarity,
empathy, and efficiency to resolve queries and enhance user satisfaction across diverse
time zones.
• Managed high-volume interactions while maintaining professionalism and a helpful
tone, contributing to strong retention and positive feedback.
• Collaborated with global teams as a virtual support specialist, adapting quickly to
different platforms and cultural nuances.

EDUCATION
Bachelor of Business Administration

Graduated 2017
University of Lagos, Nigeria
• Relevant Coursework: Marketing, Customer Relations, Business Strategy
• Professional Development: US-focused training and remote collaborations in digital
business strategies and customer experience management (Signal Media Daddy &
Afra-Visibility USA programs)

SKILLS
• Virtual Assistance: Calendar & Email Management, Travel Coordination,
Administrative Support, Google Workspace, Microsoft Office Suite
• Customer Support: Zendesk, Live Chat/Email/Phone Support, Empathetic Conflict
Resolution, CRM Systems (HubSpot, others)
• Business Development: Lead Qualification, Relationship Building, Strategic Outreach,
Negotiation & Partnership Development
• Tools & Soft Skills: Trello, Slack, Asana, Cross-Time-Zone Collaboration (Nigeria-US),
Strong Communication, Adaptability, Genuine Problem-Solving