Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/19622910/

Досвід роботи

Technical support specialist

з 07.2020 по 07.2026 (6 років)
Hi Tech Rush, Київ (IT)

1 Provided technical support to users, troubleshooting hardware and software issues and resolving support tickets
2 Launched and developed the Java Rush University project in Sep 2021 (group study with the mentor), contributing to its concept, structure, learning process and organization
3 Led sales activities as Head of Sales, overseeing client relationships and guiding sales strategy for B2B and B2C segments
4 Managed and coached a sales team as Sales Team Lead, organizing workflows, setting priorities and supporting team performance
5 Coordinated study groups, facilitating learning processes, organizing schedules and maintaining communication with participants
6 Engaged in B2B sales, building relationships with corporate clients, identifying needs and presenting suitable solutions.

Call center agent

з 07.2018 по 06.2020 (2 роки)
private company, Київ (Краса, фітнес, спорт)

1 Sold biologically active supplements to clients in Germany, Poland and Spain via phone
2 Handled and resolved customer objections to facilitate successful sales outcomes
3 Addressed client questions and provided product information in a clear and professional manner
4 Tracked parcel movement to ensure accurate order status and timely updates to customers
5 Managed delivery-related issues by coordinating shipment follow-up and communicating solutions to clients

Logistics manager

з 01.2018 по 07.2018 (7 місяців)
private company, Київ (Транспорт, логістика)

1 Built and optimized route lanes to ensure efficient transportation planning and on-time operations
2 Sourced and developed relationships with clients to secure freight and maintain regular shipment flows
3 Identified, contacted and coordinated with drivers to cover loads and support operational needs
4 Monitored and controlled pickups and deliveries to ensure schedules, instructions and service expectations were met
5 Checked and enforced compliance with applicable regulations

Освіта

Mykolayiv State University

Foreign languages department (German/English), Миколаїв
Вища, з 2002 по 2007 (5 років)

Додаткова освіта та сертифікати

Polish language for foreigners

3 months in 2006

German language for foreigners

2015, 1 month

Знання і навички

• Неконфліктність
• Комунікабельність
• Адаптивність
• Впевненість
• Доброзичливість
• Саморозвиток
• Грамотна усна та письмова мова
• Чесність
• Уважність
• Дисциплінованість

Знання мов

• Англійська — вільно
• Німецька — вільно
• Польська — вільно
• Іспанська — середній

Додаткова інформація

About me:
Highly responsible, fearless and loyal professional with a strong commitment to the company, its team and its products. I embrace new tasks and enjoy building solutions from scratch, constantly challenging myself whenever opportunities arise. I work exclusively with foreign languages (English, German, Polish and Spanish), leveraging my multilingual skills, knowledge and experience to support and advance company and team objectives.