Андрій

VYSHNEVSKYI ANDRII
Telegram: [відкрити контакти](див. вище в блоці «контактна інформація») | Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

SUMMARY

Technically skilled 28-year-old analytical professional with a Bachelor's degree in
Software Development and experience in international IT operations, bringing excellent
problem-solving and documentation skills.
Experienced in investigations, data analysis, verification and research, customer support
and client interaction, content policy enforcement and reporting, resolving infringement
cases across major online platforms.
Strong communicator with extensive history of collaboration with cross-functional teams,
international clients and managers, and with practical knowledge of intellectual property
protection with experience in handling sensitive and confidential information while
working within policy-driven environments. I combine technical knowledge with a strong
analytical approach to problem-solving.
Fluent in English, Ukrainian, and Russian, with passive understanding of Serbian, Croatian
and Polish. At the moment based in Ivano-Frankivsk, Ukraine. Open to relocation and
remote opportunities.

PERSONAL QUALITIES AND SKILLS

Higher education in Software Development.
Meticulous attention to detail.
Hands-on experience with user support.
Strong interpersonal and communication skills.
Self-organization.
Experience working remotely in the IT sector.
Analytical mindset.
Strong problem-solving skills.
Excellent written and verbal communication in English, Ukrainian, and Russian.
Manual and automated data collection, research, verification, validation, and
structured reporting.
Experience working in cross‑cultural environments.
Fast learner with excellent adaptability to new processes and tools.
Competence in handling sensitive investigations involving confidential information.
Case management experience.
Experience working with online platforms, social media, content moderation.
Knowledge of legal appeal procedures and platform policies.
Experience in intellectual property protection, including trademarks and copyright.
International teamwork experience of coordinating with EU and US‑based teams,
brand representatives and clients from different countries.
EDUCATION

Junior Specialist Diploma: Software Engineering Sep 2013 - May 2017
Ivano-Frankisk College of Electronic Devices

Bachelor's Degree: Software Engineering Sep 2017 - May 2020
Ivano-Frankisk National Technical University of Oil and Gas

WORK EXPERIENCE

Analyst at Dutch-Ukrainian company - Global IT Support Jan 2021 - Dec 2025
(hybrid/remote)

Served as the key link between the American brand management team (Corsearch),
brand representatives, and the company's headquarters in the Netherlands while
maintaining comprehensive case documentation.
Performed manual and automated data collection, verification, validation, and cleaning
to ensure data accuracy and consistency.
Maintained strict confidentiality while ensuring accuracy and precision in reporting.
Conducted investigations to identify intellectual property infringements across major
online platforms using internal analytical tools.
Identified illegal or policy-violating content and assessed compliance with platform
policies.
Collected supporting evidence, coordinated approval of legal language, and monitored
request execution.
Prepared and submitted official appeals and legal notices regarding content that
infringed clients' intellectual property rights.
Advised internal teams on common infringement scenarios and best practices for
handling cases in accordance with client requirements and platform policies.
Provided customer support in English, resolving complex and non-standard cases
while communicating effectively with demanding clients from the United States and
other countries.

LANGUAGES

Ukarinian - fluent (native)
English - fluent
Russian - fluent (native)
Serbian, Croatian - basic
Polish - basic