Яна

YANA KORPAN YANA KORPAN
Head of Operations | Business Unit
Manager | Country Manager Executive Operations & Business Unit Leader

CONTACT PROFESSIONAL EXPERIENCE
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Head of New Markets / Operations Manager
Phone: [відкрити контакти](див. вище в блоці «контактна інформація») International EdTech Company (NDA) • 2020 – Present
Telegram: @yana3414 (Preferred) • Global Expansion: Successfully launched and established operations in new international
markets from the ground up.
PROFILE • Cross-Functional Leadership: Assembled, scaled, and managed international cross-
functional teams of up to 20 professionals across operations, sales, and support.
Results-driven Operations Leader with
• Operational Architecture: End-to-end design and implementation of core operational
9+ years of experience in building,
workflows for Sales, Recruiting, and Customer Success.
scaling, and managing service
operations. Proven track record of • Performance Frameworks: Designed custom KPI systems and performance-based
turning initiative into self-sustaining compensation structures driving team accountability and output.
business models and leading • Funnel & Revenue Optimization: Partnered directly with Marketing on demand
international market expansion. Expert in forecasting, lead allocation planning, and conversion funnel optimization.
process design, team leadership, KPI • Analytics & CRM Integration: Built real-time reporting dashboards and operational
structure, and operational resilience. analytics, refining CRM workflows to maximize customer lifecycle value.
• Talent & Leadership Development: Oversee full-cycle executive hiring, structured
CORE COMPETENCIES onboarding programs, and ongoing manager development.
• Strategic Alignment: Coordinate annual/quarterly strategic planning and execution across
Operations Management all business departments.

Process Design & Optimization
Founder & Operations Architect
Business Autonomy & Systems
Independent Niche Online School (NDA) • 2017 – Present
International Market Expansion • Entrepreneurial Initiative & Ownership: Founded a niche online education project from
Cross-functional Leadership scratch in 2017 without prior playbook or external funding, relying on trial, self-correction,
and strong execution.
Sales Operations & Funnels
• Practical Process Design: Built core operational workflows across marketing, sales,
KPI & Compensation Systems student support, and tutor management through hands-on experimentation and continuous
refinement.
CRM & Operational Automation
• Operational Autonomy: Structured and automated business processes to achieve
Talent Acquisition & QA complete self-sustainability, allowing the school to run continuously with minimal daily
involvement.
Crisis Management & Adaptability
• Business Resilience & Adaptability: Maintained profitable operations for 7+ consecutive
years, successfully navigating major economic shifts and wartime market disruption.
LANGUAGES • Proven Execution Track Record: Demonstrated practical ability to convert raw ambition
into a reliable, self-sustaining business model that generates sustained recurring value.
Ukrainian
Native
EDUCATION & PROFESSIONAL DEVELOPMENT
English
Professional
Master's Degree in English Philology
Vasyl Stefanyk Precarpathian National University • 2009 – 2014

Continuous Professional Development
Completed short-term and long-term professional training programs focusing on Leadership,
Team Management, Process Architecture, and Project Design.