Ілля

ILLIA (ILYA) SAVCHENKO
Kyiv, Ukraine | Remote (US time zones: EST / CST / PST)
[відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY
ELD & Logbook Support Specialist with hands-on experience at TrackEnsure and a strong logistics background. Skilled in
resolving Hours of Service issues, assisting drivers and dispatchers, and providing clear support during night shifts. Seeking
a remote Customer Support / Logbook Specialist / ELD Support role with a US-based trucking or fleet company.

EXPERIENCE
Customer Support Specialist (Night Shift)
TrackEnsure | January 2026 – Present | Remote
• Handle driver and dispatcher inquiries related to logbooks, ELD systems, and Hours of Service
• Correct logbook errors and assist with HoS violations
• Provide guidance on electronic logging devices and FMCSA requirements
• Work high-volume night shifts aligned with US time zones
• Communicate effectively with clients via chat, email, and phone in English
Head of Transport Department
Lime Production Plant, Ukraine | 2021 – 2024
• Managed truck dispatching, loading/unloading operations, and customs documentation
• Coordinated the transport team and optimized routes and schedules for efficiency
Master of Freight Wagon Maintenance
Ukrainian Railways | 2018 – 2021
• Led a maintenance team, planned operations, and ensured compliance with safety and reporting standards
Chief State Inspector
State Tax Service of Ukraine | 2016 – 2018
• Prepared legal documentation, conducted negotiations, and represented the agency in court

EDUCATION
Specialist in Marketing — National Technical University “KhPI”, 2015
Master’s in Wagon Economy — Ukrainian State University of Railway Transport, 2020

CERTIFICATIONS
Truck Dispatcher Course — Trucking42 School, January 2026

SKILLS
Technical
Logbooks & ELD systems • FMCSA / Hours of Service knowledge • Customer support (tickets, chat, phone) • MS Office,
Google Workspace, PDF tools • Load boards: TruckSmarter, Doft, 123Loadboard
Soft Skills
Night shift reliability • Stress resistance under high volume • Clear written and verbal communication in English
Languages
Ukrainian (Native) • Russian (Native) • English (Upper-Intermediate, B2)