Богдана

BOHDANA HRYSHYNA
Executive Assistant / Chief of Staff
Ukraine | Remote | Phone: [відкрити контакти](див. вище в блоці «контактна інформація») | Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

Professional Summary: Customer-focused communication specialist with 2+ years of English teaching experience in a remote environment. Strong written and verbal English, intercultural communication skills, and the ability to guide users step by step, clarify needs, answer questions, and resolve process-related difficulties. Motivated to transition into IT/customer support and learn CRM workflows, technical terminology, and support procedures.
KEY SKILLS

Customer Communication: written/verbal support, empathy, professional tone

User Guidance: step-by-step instructions, process explanation

Problem Solving: clarifying needs, identifying difficulties, finding solutions

Remote Work: independent task management, online communication tools

Training & Education: explaining complex topics in simple language

Languages: Ukrainian native, English fluent, Chinese upper-intermediate
WORK EXPERIENCE
English Teacher — Remote Mortimer English Club | October 2024 - Present
• Conduct English lessons for students of different age groups and language levels in a remote format.
• Explain grammar, vocabulary, and communication patterns in a clear, structured, user-friendly way.
• Respond to questions, identify learning difficulties, and guide students toward practical solutions.
• Adapt communication style depending on age, background, confidence level, and individual needs.
• Use digital tools and online learning methods to support remote education and feedback.
• Maintain calm, patient, and professional communication in every interaction.
RELEVANT FIT FOR THE ROLE
User support mindset
Regularly supports people who need guidance, clarification, reassurance, and clear next steps.
Communication under uncertainty
Able to remain supportive and adjust explanations when the first approach does not work.
EDUCATION, CERTIFICATES & LANGUAGES

Education
H.S. Skovoroda Kharkiv National Pedagogical University
Faculty of Foreign Philology
Specialty: Philology
Completed: 2024

Certificates
Language and Communication across Cultures - University of Yamanashi, 2024
Translation in Practice - Nanjing University, 2024
Public Speaking / Oratory Skills - SCORM, 2024

Languages
Ukrainian - Native
English – Fluent (С2)
Chinese - Upper-Intermediate (B2)