Олександр

OLEKSANDR KAMYNIN
BUSINESS DEVELOPMENT | SALES | ACCOUNT MANAGEMENT
Kyiv, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY
Business development, account management, and sales professional with 6+ years of experience across
software development and hosting services. Experienced in managing international client relationships,
consultative B2B sales, lead generation, commercial proposals, technical and billing support, and cross-
functional coordination. Combines commercial judgment with working knowledge of web and mobile
development, VPS, dedicated servers, networking, and WHMCS. Led a 10-person lead generation team,
exceeded lead generation and sales targets by 2x, and trained new employees.

CORE COMPETENCIES
Commercial: Business development, B2B sales, account management, lead generation, consultative selling, client
retention, commercial proposals, negotiation
Client & Service: International client relations, customer success, technical and billing support, complaint handling,
conflict resolution, service quality management
Leadership: Team leadership, process development, employee onboarding and training, cross-functional
coordination, stakeholder communication
Tools & Technical: WHMCS, Salesforce, Zoho CRM, ticketing systems, LinkedIn, Upwork, email outreach, cold
calling, VPS, dedicated servers, hosting and networking fundamentals
Industry Exposure: Software development, hosting, FinTech, e-commerce, multimedia, and GameDev

PROFESSIONAL EXPERIENCE
Customer Support Manager / Sales Manager | HostZealot
Feb 2020 - Present | Kyiv, Ukraine
• Manage international customer requests through ticketing systems, live chat, and email, providing
responsive sales and service support.
• Consult clients on hosting services and prepare tailored commercial offers for VPS, dedicated servers,
networking, and related solutions.
• Resolve technical and billing questions, escalated complaints, and conflict situations while protecting long-
term client relationships.
• Coordinate customer orders and service issues with technical teams, data centers, and external
infrastructure partners.
• Contribute to the development of new products, services, and internal workflows; monitor service quality
and follow through on complex requests.
• Configure and customize WHMCS processes and train and onboard new employees.

Oleksandr Kamynin | Resume | Page 1

PROFESSIONAL EXPERIENCE (CONTINUED)
Lead Generation Specialist | Inoxoft
Sep 2023 - Aug 2026 | Ukraine | On-site
• Research target markets, companies, and decision-makers to build prospect lists for software
development services.
• Generate and qualify international B2B leads through LinkedIn, Upwork, email outreach, cold calls, and
other relevant channels.
• Create personalized outreach messages and follow-up sequences based on prospect needs, industry, and
business context.
• Maintain accurate CRM data, track outreach and funnel performance, and prepare regular lead generation
reports.
• Collaborate with business development and sales teams to hand off qualified leads and improve targeting
and outreach strategies.
Lead Generation Specialist | CodeIT LLC
Oct 2020 - Sep 2023 | Ukraine
• Sourced relevant software development opportunities on Upwork and other freelance platforms by
reviewing project briefs and client requirements.
• Prepared tailored proposals, cover letters, and company presentations in coordination with technical and
pre-sales specialists.
• Handled initial communication with prospects, clarified project scope, budget, timelines, and qualification
criteria, and scheduled discovery calls.
• Managed the opportunity pipeline, updated lead statuses in CRM, tracked response and conversion rates,
and documented reasons for lost opportunities.
Lead Generation Team Leader | Algowave
Sep 2019 - Jan 2020 | Kharkiv, Ukraine
• Led a team of 10 lead generation managers and established processes for prospecting, qualification, and
reporting.
• Developed sales, marketing, and promotional initiatives and pursued business opportunities to support
revenue growth.
• Participated in strategy meetings with company stakeholders and contributed to commercial decision-
making.
• Exceeded company lead generation and sales targets by 2x.

EDUCATION
Master's Degree - Finance and Financial & Economic Security
Kharkiv Educational and Scientific Institute of SHEI "Banking University" | 2014 - 2020

LANGUAGES
Ukrainian - Fluent | Russian - Fluent | English - Intermediate (B1)

Oleksandr Kamynin | Resume | Page 2