Sofiia

Sofiia Sumtsova
Kyiv, Ukraine - full time, remote, [відкрити контакти](див. вище в блоці «контактна інформація») , [відкрити контакти](див. вище в блоці «контактна інформація»)

SKILLS Ability to work in a fast-paced Strong verbal and written
environment and prioritize tasks communication skills
Effective time management and Fast learner and affective to
organization skills details

E M P L O Y M E N T H I S TO RY

Oct 2025 — Jun 2026 • DISPATCHER, mr.Glazier inc
• Communication with the customers (commercial and residential) over the phone
• Assigning jobs to the teams in CRM (JOBBER, HOUSECALL PRO), updating statuses
(MONDAY)
• Coordinate and make changes in daily schedule, requesting updates from technicians
• Communication with sales, purchasing departments

Feb 2024 — Sept 2025 • DISPATCHER, Load n Go inc
• Searching loads on DAT, personal broker's load boards (Arrive logistics, Trinity Logistics, etc)
• Communication with the brokers, booking loads, negotiating better rates
• Assigning loads and dispatch the drivers
• Overseeing delivery progress to insure load goes on time, solving issues drivers facing on those way,
delivering good service to the brokers

Apr 2022 — Feb 2024 • MIDWEST OPERATION MANAGER, Sargent Logistics inc
• Serving customer's needs of shipping goods - Walmart, Costco, Starbucks, Home Depot, etc
• Scheduling pick up and delivery appointments, planning and maintaining driver's daily scheduler
• Communication with brokers, shippers, receivers to insure all picked up/delivered on time
• Providing customers (brokers) with documentation after pick up (Bill of lading) and deliveries (Proof
of delivery)
• Communication, setting tasks, day to day monitoring work of dispatch assistants team
• Completing productivity report of local/regional drivers (number of deliveries/pickups, number of
miles per week for every driver, total gross profit)

Oct 2021 — Apr 2022 • DISPATCH ASSISTANT , Sargent Logistics inc
• Assisting to dispatchers, communicate with the customers (phone, e-mail) and drivers regarding pick
ups and deliveries, track drivers in SAMSARA to insure on time service
• Order permits at COMDATA PERMITS if needed

Feb 2018 — Feb 2021 • LOGISTICS DEPARTMENT SPECIALIST, TM Shipping inc
• Receiving calls, leads an e-mails, consulting on company services
• Searching for a carrier based on client's route (CENTRAL DISPATCH), communication with
customers and carries, control transportation process
• Conflict resolution, interaction with the insurance company

E D U C AT I O N Management of foreign economy, European University

LANGUAGES English Highly proficient Russian/Ukrainian Native speaker