Вікторія

VIKTORIIA POROHNIA
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PROFESSIONAL SUMMARY
Communications specialist with a Master's degree in English Philology and four years of voice-based teaching experience. Trained at the National Guard Military Academy of Ukraine, with the discipline and composure that comes with it. Strong verbal communication, active listening, and the ability to explain complex topics clearly and patiently. Native Ukrainian and Russian, working English (B2). Targeting an entry-level Voice Customer Support role where these skills transfer directly to high-volume client interaction.
CORE COMPETENCIES
• Voice communication - four years of explaining material verbally to diverse learners; adjusting tone, pace, and vocabulary in real time
• Linguistic precision - Master's in English Philology, directly matching the role's preferred academic background
• Composure under load - shaped by a military academy environment built on structure, protocol, and accountability
• Confidentiality - routine handling of personal data and contact details of students and parents
• Adaptability - quick to pick up new platforms, tools, and procedures; comfortable in both written and spoken formats
• Team collaboration - experience coordinating with colleagues to align on shared standards and outcomes
PROFESSIONAL EXPERIENCE
English TeacherMarch 2021 – Present
• Deliver daily lessons by voice and video (Zoom, Google Meet) to learners of varying ages and proficiency levels
• Communicate with learners and parents on scheduling, progress, and feedback across voice, chat, and email
• De-escalate concerns about progress, scheduling, or workload through clear, patient explanation
• Follow structured lesson plans while keeping each interaction personalised and engaging
• Track student progress and attendance; safeguard personal information in line with privacy expectations
• Continuously adopt new digital tools, teaching methods, and online resources
EDUCATION
Master's Degree, English Philology2018 – 2020
V. N. Karazin Kharkiv National University
Bachelor's Degree, English Philology2014 – 2018
National Guard Military Academy of Ukraine
LANGUAGES
• Ukrainian - Native (C2)
• Russian - Native
• English - Upper-Intermediate (B2); spoken and written, experience translating and communicating with native speakers
TECHNICAL SKILLS
• Communication platforms: Zoom, Google Meet, Microsoft Teams
• Office software: MS Office (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Drive)
• Confident PC user; quick to learn CRM, ticketing, and helpdesk systems
PERSONAL QUALITIES
Self-motivated, calm under pressure, and detail-oriented. Service-minded with a strong sense of personal responsibility. Comfortable with high-volume, repetitive work where accuracy, confidentiality, and a professional tone matter.