Kateryna

KATERINA LAVROVA
Location: Zaporizhzhia, Ukraine
Work Format: REMOTE ONLY / WORK FROM HOME
Phone / Telegram/Viber: [відкрити контакти](див. вище в блоці «контактна інформація»)
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
• Desired Positions (Remote / Удаленно):
◦ International Medical Tourism Coordinator
◦ Senior Medical Assistance Coordinator / Team Lead
◦ Claims Auditor / Medical Loss Adjuster
◦ International Support & Logistics Coordinator
• Target Salary: $1,500 – $5000 / month

🎯 PROFESSIONAL SUMMARY
A highly qualified expert at the intersection of medicine, pharmacy, and economics with over 20 years of multidisciplinary experience, fully adapted for 100% remote job positions.
• 7.5 years in Medical Assistance: Deep expertise in remote handling of complex insurance claims, financial auditing of medical invoices, and corporate coverage limit control.
• 11.5 years in Emergency Medicine (Ambulance): Outstanding skills in rapid critical decision-making, remote medical triage, crisis management, and operating under high-stress conditions.
• Strong Economic & Pharmaceutical Background: Holding two university degrees (Pharmacy & Finance) allows a comprehensive 360-degree approach to both clinical and business aspects of operations.
• Remote Work Efficiency: Highly proficient in digital environments, CRM platforms, 1C databases, and MS Office. Exceptionally skilled at using advanced AI translation tools (DeepL, Google Translate) to rapidly process and analyze European and English-language medical documentation remotely.

💼 WORK EXPERIENCE
Medical Assistance Coordinator / Claims Auditor
Insurance Company (Finance / Insurance Sector)
03.2019 — Present (7 years 6 months)
• Organized and coordinated prompt medical assistance for insured clients in a fully remote environment.
• Financial Control & Auditing: Conducted expert internal reporting regarding claim denials, reimbursements, medical cost reasonability, and corporate client limit supervision.
• Managed B2B communications, resolved conflicts, and conducted strategic negotiations with partner medical facilities and clinics.
• Registered incoming claims, handled inquiries, and systematically managed the client database via CRM.
• Monitored and supervised complex, non-standard, and critical medical cases.
Emergency Medical Technician (EMT) / Paramedic
Emergency Medical Services, Zaporizhzhia (Healthcare)
03.2015 — Present (11 years 6 months, part-time/parallel)
• Conducted rapid risk assessments and delivered high-quality emergency medical care in life-threatening scenarios.
• Performed primary patient examinations, anamnesis collection, instrumental diagnostics (ECG), and resuscitation protocols.
• Coordinated team field actions and managed rapid operational logistics with hospital emergency departments.
Pharmacist (Provisor)
Pharmacy Networks (Healthcare / Retail Pharmacy)
02.2010 — 12.2016 (6 years 11 months)
• Provided high-level professional consultations on pharmaceutical products, international nonproprietary names (INN), and drug bioequivalents.
• Pharmaceutical logistics: managed stock deficiency tracking, inventory control, and expiration date monitoring.
• Handled cash register documentation and ensured strict compliance with Ministry of Health regulations.

🎓 EDUCATION
• Master’s Degree in Economics (Finance and Credit)
Zaporizhzhia State Engineering Academy | 2012 – 2013 (1 year)
• Master’s Degree in Pharmacy (Qualified Pharmacist / Provisor)
Zaporizhzhia State Medical University | 2006 – 2012 (6 years)
• Associate Degree in Medicine (Physician Assistant / EMT)
Zaporizhzhia Medical College | 2002 – 2005 (3 years)

📜 CERTIFICATIONS & PROFESSIONAL DEVELOPMENT
• 2024 — "Organization and Management of Pharmacy" (Zaporizhzhia State Medical University, 2-month advanced certification course).
• 2024 — Emergency Medical Care Agency Professional Certificate.

🛠 KEY SKILLS & COMPETENCIES
• Remote & Professional Expertise: Remote Case Management, Claims Management, Medical & Financial Auditing, Insurance Risk Assessment, Cost Containment, Medical Documentation, Crisis Management.
• Digital & IT Skills: Advanced PC User, MS Office (Excel, Word), 1C Enterprise, and specialized Medical Assistance CRM software.
• Soft Skills: Extreme stress tolerance, rapid adaptability to remote workflows, advanced analytical thinking, high focus, attention to detail, continuous learning agility.
• Additional: Valid Category B Driver’s License with active driving experience and strong knowledge of transport logistics.

🌐 LANGUAGES
• Ukrainian — Native / Fluent
• English — Elementary (A1/A2) — Proven track record of accurately and efficiently processing foreign medical files using advanced AI/machine translation tools (DeepL / Google Translate).
• German — Beginner (A1)