Іван

IVAN BOHDAN
TECHNICAL SUPPORT SPECIALIST — IT HELPDESK

Tel [відкрити контакти](див. вище в блоці «контактна інформація»)
Mail [відкрити контакти](див. вище в блоці «контактна інформація»)
Telegram @b0gda6ha
Loc Mukachevo, Ukraine — remote only
Age 21 (born Jan 23, 2005)

Recent Software Engineering graduate (Uzhhorod National University) with a practical foundation in technical troubleshooting,
networking, and system diagnostics. Built and independently tested a complete desktop application from scratch as a bachelor's
thesis — real end-to-end experience with software, databases, and debugging, not just theory. Comfortable supporting users,
explaining technical issues in plain language, and working with AI-assisted tools as part of a modern workflow. Motivated to grow
fast and contribute to a real support team.

0 1 SKILLS

CORE SUPPORT TOOLS TECHNICAL FOUNDATION
Technical troubleshooting (Windows, Git, Jira (basic), Wireshark (basic), Google C#, JavaScript/TypeScript, SQL — code-
macOS, mobile), networking fundamentals Workspace level understanding for diagnosing
(TCP/IP, DNS, VPN, NAT), problem software issues
diagnosis

AI-ASSISTED WORKFLOW COMMUNICATION ALSO COMFORTABLE WITH
Claude & ChatGPT for research, Clear, patient communication with non- Software engineering fundamentals —
troubleshooting and problem-solving technical users; remote & in-person quick to adapt to new tools and systems

0 2 TECHNICAL PROJECT

LIBRARYAIS.ACQUISITIONS bachelor's thesis project
.NET 10 · WPF · C# 14 · Entity Framework Core · SQLite · QuestPDF
Designed and built a full desktop application from scratch — database schema, referential integrity rules, five functional modules,
automated PDF report generation
Wrote and ran a full test suite: 21 test cases across functional, validation, and data-integrity scenarios — 100% pass rate
Hands-on experience debugging real software end-to-end, directly relevant to diagnosing user-reported issues

0 3 EXPERIENCE

May 2026 PRE-DIPLOMA INTERNSHIP
PettersonApps — Uzhhorod, Ukraine
Internship at a software company (OTT/VOD, EdTech, mobile) ahead of the diploma project; observed real
production workflows and team practices.

Jun – Jul 2025 SOFTWARE ENGINEERING INTERN
Individual Entrepreneur Paydich — Uzhhorod, Ukraine
Developed and integrated a Two-Factor Authentication feature (Google Authenticator) for a mobile app; collaborated
with the dev team to test functionality and provide technical support during QA.

Sep 2022 – Jun 2024 TECHNICAL & ACADEMIC SUPPORT
Self-directed — Remote
Explained technical and academic topics to fellow students across STEM subjects, using AI tools to prepare clearer
explanations; built patience communicating with non-technical people.

0 4 EDUCATION & LANGUAGES

BACHELOR'S DEGREE — SOFTWARE ENGINEERING Ukrainian — Native
Uzhhorod National University, Ukraine English — Basic (A2)
Specialty 121, Software Engineering. Thesis defended June 30, 2026 —
Available immediately. Open to remote-only roles,
grade 75/100 (ECTS C, good). Thesis: LibraryAIS.Acquisitions — a
eager to learn on the job.
WPF/.NET desktop app for library fund management.