Особисті дані приховані

PROJECT MANAGER

ANASTASIIA
ASANOVA

WORK EXPERIENCE

CALL CENTER OPERATOR
PrivatBank | Jul 2018 – Jun 2019
Coordinated cross-departmental communication to resolve client
inquiries efficiently within a high-volume, process-driven environment
Identified recurring issues and proposed process improvements to
optimize response time and service quality
PROFESSIONAL
DOCUMENT
D OCUMENT MANAGEMENT SPECIALIST, LEGAL DEPARTMENT
SKILLS
PrivatBank | Jun 2019 – Sep 2019
Managed documentation workflows and deadlines for legal case
(HTML, JS, CSS) — basic
submissions, ensuring compliance with internal procedures and external
Basic understanding of software testing requirements
life cycle (STLC) and SDLC Coordinated with legal stakeholders to align priorities and deliver time-
Familiarity with task management tools: sensitive materials without delays
Jira, Mantis, Redmone
Basic understanding of client-server CONSULTANT, OPERATIONS CENTER DEPARTMENT (NPS)
architecture and HTTP requests PrivatBank | Sep 2019 – Dec 2019
Understanding of Agile methodology Led resolution of escalated, non-standard cases by coordinating multiple
Led
(Scrum, Kanban) internal departments toward a unified solution
Ability to read and understand technical Analyzed root causes of recurring issues and implemented process
specifications/requirements adjustments that reduced case resolution time
Basic knowledge of A/B testing concepts
Team player, strong attention to details,
quick learner, eager to grow
EDUCATION

PERSONAL Šiauliai State University of Applied Sciences
Professional Bachelor's Degree in Business Management | Sep 2022 –
SKILLS May 2025
Studied core business disciplines including management, marketing,
Goal-oriented and driven
finance, and organizational behavior
Comfortable communicating with
Gained practical knowledge of business process analysis and project
people coordination
Creative thinker with a problem-solving Developed skills in data-driven decision-making and business
mindset documentation
Well-organized and structured in
approach to work
Composed under pressure, resilient to
stress COURSES,TRAININGS
EDUHUB - People and Project management [eduhub.in.ua]
SOCIAL
Udemy - Fundamentals of Software Testing [udemy.com]
Linkedin: Udemy - Project Management Fundamentals [udemy.com]
Lingva skills- English [lingva.ua]
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sevostianova-0b5153369/

LANGUAGESKILLS
CONTACT
Ukrainian
Ukrainian - Native
Telegram: English - Upper-Intermediate
@an_sevos Russian - Advanced

Mail:
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