Anton

ANTON SAVCHENKO
CUSTOMER SUPPORT • CUSTOMER OPERATIONS • CUSTOMER SUCCESS • TEAM DEVELOPMENT
FULLY REMOTE — NO COUNTRY RESTRICTIONS | International Opportunities | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») (Telegram /
WhatsApp)

PROFESSIONAL PROFILE
Customer Support & Operations professional with 5+ years of customer-facing experience across media, digital services,
and international iGaming environments. Experienced in high-volume customer support, complex case resolution,
cross-functional coordination, operational workflows, and training and mentoring new team members. Strong at working
independently, adapting quickly to new products and processes, and maintaining a high standard of service under pressure.
Now seeking a Senior, Team Lead, Customer Operations, Customer Experience, or Customer Success opportunity with
broader responsibility and clear room for growth. Available for fully remote work without geographic restrictions.

PROFESSIONAL VALUE

High-volume support International operations Team development

Experienced in fast-paced customer Worked across English-language and CIS Trained and mentored new team members
environments requiring prioritization, projects and adapted to different during and after probation and helped
accuracy and consistent communication. workflows, customer expectations and them reach required standards.
operational requirements.

PROFESSIONAL EXPERIENCE
MEGOGO — Customer Support / Phone Support | Kyiv, Ukraine
2021 – 2023
• Provided customer support primarily through phone communication, handling questions, complaints, service issues and
account-related requests.
• Managed challenging customer conversations with a calm, solution-focused approach.
• Investigated customer issues, explained solutions clearly and escalated cases when additional internal expertise was
required.
• Built a strong foundation in customer service, communication, conflict resolution and structured problem solving.

MEGOGO — Customer Support | Kyiv, Ukraine
2023 – 2025
• Provided digital customer support and handled complex product, account and service-related requests.
• Took ownership of customer cases from initial request through resolution or appropriate escalation.
• Balanced response speed, accuracy, customer expectations and internal procedures in a fast-paced environment.
• Strengthened skills in digital communication, prioritization, case management and cross-functional problem solving.

International iGaming Company — Customer Support Specialist | Remote
2025 – Present
• Provide customer support for international iGaming projects through live chat and internal operational systems.
• Work in a high-volume support environment requiring fast prioritization, accurate information and consistent service quality.
• Support customers with account, payment, verification, bonus, transaction and technical-related requests while following
project procedures.
• Worked across English-language and CIS projects, adapting to different customer expectations, workflows and operational
requirements.
• Coordinate complex cases and escalations with payment, customer operations, technical and other internal departments.
• Work with CRM, helpdesk, live-chat, communication and iGaming back-office / player-management platforms.
• Trained and mentored new team members during and after probation, helping them understand workflows, standards and
customer-support practices.
• Handle sensitive customer situations professionally, maintain ownership of cases and communicate clearly under pressure.
• Developed strong operational knowledge of customer accounts, payments, verification, bonuses, transactions and support
workflows without disclosing confidential company information.

CORE COMPETENCIES

Customer Support Customer Operations Customer Experience

Team Mentoring Onboarding & Training Escalation Management

Complex Case Resolution Cross-functional Communication Payment Support

Account & Case Management High-volume Support International Support

Problem Solving Conflict Resolution Prioritization

Multitasking Adaptability Fast Learning

Anton Savchenko — Customer Support & Operations Page 1
 Process Compliance Attention to Detail Written Communication

Customer Communication Operational Coordination Quality-focused Support

TOOLS & WORKING ENVIRONMENTS
• Customer Support: live-chat, helpdesk and ticketing environments
• Customer Management: CRM and customer-account management systems
• iGaming Operations: back-office / player-management environments
• Team Communication: workplace messaging and collaboration platforms
• Productivity: Microsoft Office, Google Workspace and AI-assisted productivity tools

LANGUAGES
Ukrainian — Native | Russian — Native | English — B1+ / Intermediate | Spanish — A1 / Beginner

EDUCATION
National University of Life and Environmental Sciences of Ukraine
Bachelor's Degree — Electrical Engineering, Automation and Electromechanics | 2020 – 2024

CAREER DIRECTION
Seeking fully remote opportunities without geographic or country restrictions. Target roles include Senior Customer Support,
Customer Support Team Lead, Customer Operations, Customer Experience, Customer Success, Support Operations and
Customer Onboarding. Open to opportunities beyond iGaming where customer-facing, operational, communication and
team-development skills can transfer to technology, SaaS, fintech, digital services, marketplaces and other international
businesses. Motivated by progression, broader ownership, measurable impact and long-term professional growth.

Anton Savchenko — Customer Support & Operations Page 2