Oksana

OKSANA LOZHKA

PERSONAL ASSISTANT | EN / UA / RU / ES | DISCRETION UNDER PRESSURE
Lloret de Mar, Spain | [відкрити контакти](див. вище в блоці «контактна інформація»), WhatsApp: [відкрити контакти](див. вище в блоці «контактна інформація») |
[відкрити контакти](див. вище в блоці «контактна інформація»)
Looking for a stable, long-term permanent position

Full Day, Part-time, no night shifts.

PROFESSIONAL PROFILE
For the last decade my job has been to be the person other people rely on when things get
complicated. Three years embedded with international military training programs in the
United Kingdom as the daily link between the foreign instructors and Ukrainian personnel:
schedules, that changed without warning, people under stress, sensitive information, and no
room for a mistake in either language. Six years before that looking after high-value clients
in e-commerce and advertising, where I was the one they called first and the one who fixed
it.

I work in four languages, I stay calm when the day falls apart, and I am completely discreet –
not as a personality trait, but because it has been a professional requirement for years.

CORE STRENGTHS

Cross-Cultural Communication • Relationship Building • Escalation Handling • Conflict
Resolution • Organisation & Time Management • Attention to Detail • Confidentiality &
Discretion • Communication & Interpersonal Skills • Multitasking & Prioritisation • Problem
Solving • Diary & Schedule Management • Travel & Event Coordination • Administrative
Support • Stakeholder Management • Adaptability & Flexibility • Proactive Approach •
Relationship Management • Customer Success • Customer Retention • CRM Systems •
Service Excellence• Active Listening

READY FROM DAY ONE

Calendar and diary management (Google Calendar, Outlook) | Travel booking and
itineraries across time zones | Expense tracking and reporting | Inbox management and
gatekeeping | Meeting notes and following-ups | Vendor and contractor coordination |
Event and guests logistics | AI tools for drafting, summarising and translation (Chat GPT,
Claude)

PROFESSIONAL EXPERIENCE
LINGUISTIC SUPPORT / MILITARY INTERPRETER
Worldwide Language Relationships (WWLR) | 2022–2025 | UNITED KINGDOM

• Oral and written linguistic support.
• Consecutive and simultaneous interpreting of the military training programs, meetings,
briefings.
• De-escalated conflicts on the spot, in two languages, with no time to prepare.
• Facilitated professional cooperation between the international partners of different
nationalities and the representatives of Armed Forces of Ukraine, bringing smooth
communication through proactive support.
• Worked to strict confidentiality requirements for three years without a single issue.

CLIENT RELATIONS MANAGER
orgsp.ru | 2018–2020

• Owned a portfolio of repeat clients and was the was the person they called first.
• Resolved customer concerns promptly and professionally.
• Ran day-to-day client records, follow-ups and reporting in AmoSRM and Bitrix24.

PERSONAL ASSISTANT FOR CEO
fl.ru | 2013–2015

• Managed the CEO’s calendar, appointments and daily priorities.
• Coordinated business and personal travel arrangements, including flights,
accommodation and transportation.
• Managed confidential correspondence and communications with clients, partners and
stakeholders.
• Prepared documents, reports, presentations and meeting materials.
• Coordinated meetings, followed up on action points and monitored deadlines.
• Handled personal and administrative arrangements on behalf of the CEO.
• Conducted research and provided administrative support for business and personal
matters.
• Proactively anticipated needs and resolved day-to-day issues efficiently.

KEY ACHIEVEMENTS

• Successfully coordinated the relocation of the company and renovation of a new
central Moscow office, ensuring a smooth transition with minimal disruption to
business operations.
• Managed complex executive schedules, meetings, travel arrangements and business
priorities for the CEO.
• Coordinated communication between the CEO, key clients, business partners and
internal teams, ensuring timely follow-up and execution.
• Organised domestic and international business trips, including flights,
accommodation, transfers and last-minute changes.

• Managed confidential documents, correspondence and sensitive business
information with a high level of discretion.
• Coordinated office operations, suppliers, contractors and administrative processes,
ensuring efficient day-to-day functioning.

EDUCATION
Cherkasy National University named in honor of Bohdan Khmelnytskyi /

English and Ukrainian language linguist, teacher / Specialist| Master Degree

CERTIFICATIONS
Christian Counseling • Coaching: life-coach and business coach • Communication • Mental
Health • Group Therapy Leader’s Course

LANGUAGES
Ukrainian (Native) | English (B2+) | Spanish (A2+, B1) | Russian (fluent)

TOOLS
AmoCRM • Bitrix • Google Workspace • Microsoft 365

PROFESSIONAL RECOMENDATIONS
Available upon request (WWLR).