Данило

DANYLO HRYHORIAN CV
Kharkiv, Ukraine | Remote | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | Telegram:https://t.me/dengareth

SUMMARY

Detail-oriented IT Professional with over 5 years of experience in technical support, domain
management, and system administration. Proven track record of high performance, process
optimization, and team mentoring. Seeking to leverage my technical expertise and problem
solving skills in an IT Support Specialist role.

SKILLS & EXPERTISE

• Jira & Confluence: Created and maintained knowledge base articles, assigned and tracked
tasks, gathered and analyzed performance statistics.
• Google Workspace & MS Office: Managed large datasets in Excel/Sheets, utilized scripts
and advanced formulas for data sorting, automation, and reporting.
• Technical Troubleshooting: Extensive experience with DNS management, CPanel, web
hosting issues, basic API functionality, and basic QA testing methodologies.
• Hardware & OS Administration: Advanced PC diagnostics, custom builds, and deep
configuration of various operating systems (Windows, Linux)
• Soft Skills: Strong communication, mentoring, onboarding, multitasking, and time
management.

PROFESSIONAL EXPERIENCE

Domain Customer Support Representative & Subject Matter Expert (SME)
Zone3000 | 09.2020 – 05.2026

• Provided comprehensive technical support to users via chat, email, and ticketing systems.
Consistently ranked in the Top 10 for the volume and quality of processed tickets and chats
within the department.
• Implemented process improvements, including accelerated data processing using advanced
Excel/Google Sheets scripts, significantly reducing reporting time.
• Resolved complex technical issues related to domain names, hosting infrastructure (DNS,
CPanel), and website configurations.
• Acted as a Subject Matter Expert (SME), mentoring junior colleagues, conducting onboarding
sessions, and handling high-level technical escalations.

LANGUAGES

• English: Upper-Intermediate (B2+) • Ukrainian: Native