Martina

MARTINA
AMOAH
Customer Support &
CONTACT ME Administrative Assistant
[відкрити контакти](див. вище в блоці «контактна інформація»)

[відкрити контакти](див. вище в блоці «контактна інформація»)
ABOUT ME
SKILLS Adaptable and results-driven professional with experience in customer
support, CRM, recruitment, sales support, and administrative operations.
Core Professional Skills
Skilled in managing client interactions, handling calls and complaints,
Customer Support & Call coordinating tasks, and maintaining accurate documentation in fast-paced
Center Operations environments. Strong communicator with excellent organizational,
Recruitment & Onboarding problem-solving, and time-management skills, with the ability to work
Sales Support independently, adapt quickly, and contribute effectively to remote teams.
CRM Software
Inbound & Outbound Calling

Live Chat Support

Complaint Handling & EXPERIENCE
Conflict Resolution
Payment Processing Customer Support/ Sales Agent 2020 – 2022
Housing Solutions USA- Remote
Quality Assurance
Managed client communications and housing inquiries, assessing
Administrative & Technical
customer needs and recommending suitable property options and
Skills services.
Data Entry & Documentation Provided timely, professional support while resolving customer
Microsoft Office complaints and escalated issues with empathy and effective
problem-solving.
Google Workspace
Maintained accurate records of customer interactions and
Spreadsheets & Data supported application processing using CRM systems.
Management Consistently met and exceeded customer service performance and
Medical Terminology & quality standards while achieving support objectives.
Identified opportunities to improve the customer experience and
Patient Care
recommended practical service improvements.
Remote Team Management Monitored industry trends and the competitive landscape to stay
& Leadership informed and better support customer needs.
Professional &
HR Assistant (Intern) 2024 - 2025
Interpersonal Skills GAOTek Inc Canada- Remote
Communication
Screened candidates through initial phone interviews, coordinated
Problem-Solving
interview scheduling, and managed recruitment follow-ups.
Organization & Time Supported onboarding processes and maintained accurate,
Management confidential employee records using HRIS.
Multitasking
Led and mentored remote intern teams, delegating tasks,
monitoring performance, and ensuring effective team
Stress Management
coordination.
Conflict Mediation Promoted twice in recognition of strong leadership, team
management, and consistent performance.

LANGUAGE
EDUCATION
English- C1 (Advanced) University of Ghana Medical School 2022 - 2026
Russian- A1 (Beginner) Bachelor of Medicine, Bachelor of
Surgery
Kharkiv National Medical University 2018 - 2022
Bachelor of Science