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[ARTEM FEDORCHENKO] EMAIL

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@sharksutcox0

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Support Manager

PROFILE
Client-focused professional with two years of experience building and retaining long-term client

relationships in a high-volume sales environment, including team leadership. Skilled at handling

objections, resolving concerns, and finding an individual approach to each client - core to

consistently high renewal and satisfaction rates. Comfortable communicating in English (B1-B2)

and confident working across chat, email, and messengers. Reliable, detail-oriented, and available

for a 24/7 shift rotation, including night shifts.

EXPERIENCE
Investment & Business Coaching Services

[Kyiv, Ukraine]

Built and maintained long-term client relationships over the phone, focusing on trust, follow-

through, and individual approach - directly transferable to chat/email client support.

Handled client objections and pushback daily, resolving concerns and turning hesitant leads

into satisfied, retained clients.

Promoted to Team Lead after consistently ranking among top performers; trained and

mentored a team of junior agents on client communication and objection-handling.

Tracked client interactions and outcomes in CRM/reporting tools, keeping accurate, organized

records - comfortable working inside structured software systems.

Resolved incoming client concerns and questions promptly and professionally, maintaining a

high standard of service under time pressure.

RELEVANT SKILLS EDUCATION
Borys Grinchenko Kyiv College
Client retention and objection-handling

Degree: Art Teacher (Art Education) · [2019]
Attentiveness to detail, responsibility, punctuality

Individual approach to each client's needs

Written communication across chat, email, and messengers
LANGUAGES
Comfortable working inside CRM / helpdesk-style software

Ukrainian - Native
Reliable under a 24/7 shift schedule, including night shifts

Calm, professional problem-solving under pressure
English - Upper Intermediate (B2)