Маргарита

Marharyta Demkiv
C-Suite Operations & Organizational Development Leader
ERP Implementation | NGOs & Business
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SUMMARY
Product & Operations strategist with 10+ years of experience across GameTech, B2B,
Retail, E-commerce, Anti-Fraud, Marketing, and NGO sectors.
Led cross-functional teams and transformation initiatives in high-pressure environments.
Built, managed, and continuously improved business processes, operating systems, team
workflows, and organizational structures — consistently delivering measurable results
from process efficiency and operational control to revenue growth.
Impact-driven, systems-oriented, and pragmatic in execution. Comfortable with
ambiguity, strong in team leadership, operational excellence, and sustainable scaling
strategies.
EXPERIENCE
2025 – ADVISOR ON BUSINESS PROCESS OPTIMIZATION AND
SYSTEMATIZATION
PRESENT
IT Ukraine Association (part-time)
Strategic advisor to Executive Director and dept heads on org transformation, process
redesign, ERP implementation, and capacity building.
Audited processes, roles, and qualifications across 5 depts (20+ interviews) —
delivered restructuring recommendations
Designed org chart by function and growth priority — built Community & Partnerships
dept from scratch, clarified ownership
Documented and improved cross-team processes; introduced onboarding, offboarding,
1:1s, performance reviews, and KPIs.
Implemented ERP (LBS Cloud / Odoo): 13 modules, 3 rollout phases — 90% adoption
across 30-person team
Co-created lead generation and retention frameworks — Association now consistently
meets membership recruitment targets
Advisor to leadership on prioritization, coordination, and cross-team alignment
Developed digital modernization roadmap — technical briefs for website, brand
system, and member portal for grant applications
2019 – BUSINESS CONSULTANT
PRESENT Freelance
Consulted 10+ companies and NGOs across Wellness, AutoTech, Retail, E-commerce,
and iGaming on operational transformation and process systematization.
Advised on strategy, MVP scoping, go-to-market, and scaling
Designed operational systems, processes, and sales frameworks across retail,
wellness, automotive, and iGaming
Improved conversion and retention: 87.5% payment conversion, avg LTV 9.14 mo
(wellness sector)
Consulted on business models, compliance, hiring, monetization; developed business
plans & pitch decks
Developed business plan for retreat center — approved for EU residence permit with
no revisions
02/2025 – SENIOR IT PRODUCT & PROJECT MANAGER
07/2025 Cody Solutions (project work)
Managed large-scale, cross-platform GameTech product (web/mobile/tablet). No
dedicated BA or Game designer — built full structure from scratch.
Ran discovery phase in 5 weeks: 50+ wireframes, MVP scope, user flows
Set up project management infrastructure in Jira; independently covered BA and game
design roles
Managed 12+ cross-functional team; handled prioritization
Owned game design for core mechanics and features

2023 – HEAD OF PROJECT & PARTNERSHIP DEPARTMENT
2024 The Union of Ukrainian Entrepreneurs (full-time)
Built Project & Partnerships Dept from scratch. Led strategic projects, forums,
automation, and international expansion.
Delivered 5 business forums (250–350+ attendees) — 4–5x event revenue growth,
100% sell-out rate across all forums
Built scalable sponsorship model used 1.5+ years after departure; held 100+ partner
negotiations
Managed 19 partners simultaneously — built partner onboarding, coordination, and
reporting workflows from scratch
Launched Telegram chatbot — grew from 0 to 500 active users in 4 months
Led website redesign: brief → development, SEO, and system integrations
Implemented Odoo ERP — automated core workflows, reduced manual workload by
~80%
Designed SOPs, onboarding, job profiles; optimized ops
Co-launched Warsaw office; developed operational model and hiring structure
Built platform pitch deck — EBRD grant application passed first evaluation round
2020 – FOUNDER & PRODUCT OWNER | WELLNESS & DIGITAL HEALTH
2022 Self-employed
Built a self-sustaining wellness product from scratch. Combined coaching, digital tools,
and marathons into a structured system.
Created 'All at Once' marathon — 78.6% VIP upgrade rate, 87.5% payment
conversion, avg LTV 9.14 mo, avg check ₴2565 (~$70 as of Dec 2022)
Developed PDCA-based coaching methodology — 20+ client transformation cases
Built full product infrastructure: sales funnel, CRM logic, onboarding flow, and client
retention system
2018 – COFOUNDER & PROJECT STRATEGIST
2019 Companera Art, Center for Promoting Ukrainian Artists
Promoted Ukrainian visual artists abroad. Led legal operations, casting, partnerships,
and IP protection.
Structured business model (B2B & online sales); built partnerships in EU, UK, & US
Handled contracts, IP protection, cross-border delivery, and export docs
2015 – TEAM LEAD / PROJECT MANAGER IN SALES
2018 A I R exterior studio, luxury furniture company (full-time)
Implemented DMAIC & 5S (2x faster order processing); managed B2B/B2C client
workflows and architecture studio partnerships
2013 – SALES PROJECT MANAGER
2014 DLM, Ukrainian furniture company (full-time)
Enhanced customer journey (3.5x avg contract value); reduced delivery time from 4 to
2 weeks using Lean
EDUCATION LANGUAGES
INTERNATIONAL INSTITUTE OF Ukrainian — Native
2018 – 2019 English — Professional
BUSINESS (IIB)
Master's degree, faculty: General MBA Polish — Elementary
German — Elementary

KYIV NATIONAL UNIVERSITY OF SKILLS
2013 – 2018
TRADE AND ECONOMICS Frameworks: Kanban, Lean, 6
Master's degree, faculty: Banking Sigma, PDCA, DMAIC, Agile, Scrum
Competencies: Business Process
Analysis, Organizational Design,
ECONOMIC COLLEGE OF THE
Stakeholder Facilitation,
2010 – 2013 KNEU NAMED AFTER VADIM
Requirements Gathering, Change
GETMAN
Management, Coaching, Mentoring
Junior Specialist (graduated with
Tools: Miro, Jira, Confluence,
honors), specialty: Finance & Credit
Figma, Trello, MS Project,
Microsoft 365, Google Sheets,
Odoo, Worksection