Vidhu

VIDHU YADAV
PHYSICIAN, M.D.
Medical graduate with excellent communication and customer service skills,
experienced in supporting individuals during challenging situations and
providing clear, compassionate assistance. Skilled at building trust, resolving
concerns, and communicating effectively with people from diverse
backgrounds. Dedicated to delivering professional and customer-focused
service while maintaining accuracy and attention to detail.

JOB EXPERIENCE
CONTACT Customer Care & Sales Coordinator
Private Nutrition Distributor | Oct 2025 – August 2026
[відкрити контакти](див. вище в блоці «контактна інформація») ( WhatsApp & Telegram)
Managed customer inquiries and CRM records.
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Resolved customer concerns and escalated issues when required.
Linkedin: [відкрити контакти](див. вище в блоці «контактна інформація») Negotiated service agreements and maintained client relationships.
Maintained accurate customer documentation and data entry.
Delivered personalized support to improve customer satisfaction.

MEMBERSHIP
UKRAINIAN MEDICAL STUDENT EDUCATION
ASSOCIATION (UMSA)
Sept 2018 – June 2024
INTERNATIONAL FEDERATION OF Doctor of Medicine (M.D.) – General Medicine
National Pirogov Memorial Medical University, Vinnytsya, Ukraine
MEDICAL STUDENTS
ASSOCIATION (IFMSA)
July 2018
Central Board of Secondary Education (12th Grade)
Kendriya Vidyalaya Andrews Ganj, New Delhi, India
AREAS OF INTEREST • Valedictorian
Medical Customer Support • Highest score (95% English) and (90% Biology)
Patient Experience
Healthcare Communication
Patient Care Coordination
Healthcare Operations
CERTIFICATIONS
Digital Health Solutions • Australian Occupational English Test (OET Medicine) – Passed
• British Council Spoken English Certification – Grade A
• Basic Life Support (BLS) – 2023
• Advanced Cardiac Life Support (ACLS) – 2023
LANGUAGES • HIPAA Certification – 2023

• English – Professional working proficiency • OSHA Certification – 2023

• Hindi – Native
• Punjabi – Native VOLUNTEER EXPERIENCE
• Ukrainian – Intermediate Volunteer – Red Cross Hungary (2022)
• Assisted 100+ displaced individuals with transportation, accommodation,
and essential support services during humanitarian operations.
HOBBIES
Travelling Volunteer – Embassy of India Support Operations, Hungary (2022)

Bachata • Supported 50+ international students during emergency evacuation and

Snowboarding relocation efforts.

Wakeboarding
Swimming
Tennis Volunteer Associations
• IFMSA
• UMSA
• UNICEF
• Huntington’s Disease Society of America
• Doctors Without Borders