Nina

Nina Velykopolska
Operations & Support Specialist
 [відкрити контакти](див. вище в блоці «контактна інформація»)  [відкрити контакти](див. вище в блоці «контактна інформація»)

 Lutsk city  @KaeliseXD

Summary
Detail-oriented Operations & Support Specialist with experience in technical support, logistics, and compliance
operations. Skilled in troubleshooting, documentation review, case management, data analysis, and communication with
customers, drivers, carriers, and other stakeholders. Strong problem-solving and organizational skills, with the ability
to work independently, handle multiple tasks, and quickly learn new systems and processes.

Professional Skills
Ticket & Violation Management Technical Support & DataQ & Inspection Review
Troubleshooting

Languages
English Ukrainian

Work experience
Drive Safe Consulting Received and reviewed traf ic ticket and violation cases submitted by drivers and
Logistics & Compliance the company, determining the type and severity of each violation.
Specialist Assessed potential consequences of violations, including points affecting the
carrier's safety record and points affecting a commercial driver's license.
04/2026 - present
Determined the appropriate course of action based on case severity, including
processing ticket payments or coordinating with attorneys for more serious
violations.
Managed active ticket cases through the payment process or legal review, tracked
case progress, and followed cases through their court outcomes.
Reviewed inspection violations and assessed their potential impact on the
carrier's safety record.
Contacted drivers to understand the circumstances of inspections, identify
potential grounds for disputing violations, and request supporting evidence.
Reviewed collected evidence and prepared DataQ challenges for inspection
violations, submitting cases for review and tracking the review process.
Maintained case records and monitored deadlines, pending actions, and inal case
outcomes.
 Work experience
Simply Contact / Howly Provided customer support primarily through phone calls regarding subscriptions,
Technical Support Specialist payments, and account-related issues.
Assisted customers with subscription cancellations for various online services.
12/2024 - 04/2026
Handled customer refund requests and forwarded them to the appropriate internal
department for processing.
Explained subscription and payment-related information clearly and helped
customers understand available solutions.
Followed internal procedures and service policies when handling customer
requests.
Documented customer cases and requests in internal support systems.
Later transitioned to handling support requests through an internal ticketing
system.
EnglishDom Conducted individual online English lessons for students with different levels and
Online English Teacher learning goals.
Adapted lessons and teaching materials to individual student needs and learning
03/2023 - 10/2024
pace.
Explained grammar, vocabulary, and language concepts in a clear and accessible
way.
Provided feedback on students' progress and helped them improve their
communication skills.
Managed lesson schedules and maintained regular communication with students.

Education
National University of Food Bachelor's Degree in Biotechnology and Bioengineering
Technologies
2022 - 2026

Technical Lyceum of Kyiv Secondary Education, Technical Pro ile
2017 - 2022

Additional Information
Work details Experienced in remote work and comfortable working independently in fast-paced
environments. Strong interest in customer support, technical support, operations,
and compliance-related roles. Quick to learn new systems, processes, and tools.