Ольга

OLGA BYRDINA
People Operations | HR Operations | Employee Experience
Sofia, Bulgaria
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SUMMARY
HR and operations professional with 9+ years of experience across international business and public sector environments. Strong expertise in HR operations, process optimization, and organizational support at scale (up to 400+ employees).
Known for building structured processes in complex environments, simplifying workflows, and ensuring operational continuity under high-pressure conditions. Experienced in cross-functional coordination, internal communications, and administrative project management.
Currently seeking HR and People Operations roles focused on employee experience, HR operations, process improvement, and people-centered organizational practices.
CORE SKILLS
HR Operations & Administration
Employee Lifecycle Management
Onboarding & Adaptation
Employee Experience & Engagement
HR Process Improvement
Internal Communication
HR Systems & Digitalization
Stakeholder Management
HR Projects & Cross-functional Coordination
Training & Development Support
HR Systems (1C, Kadry WEB, ASKOD)
Microsoft Office, Canva, AI tools
PROFESSIONAL EXPERIENCE
Third Secretary
Embassy of Ukraine in Bulgaria, Sofia
Aug 2024 – Oct 2025
• Coordinated internal and external communication, supporting effective collaboration with colleagues and stakeholders
• Organized cultural diplomacy events, strengthening community engagement and collaboration
• Managed communication channels (website, social media), adapting content for local audience
• Supported Ukrainian diaspora initiatives and educational projects, fostering community connection
Key achievements:
• Led a high-impact awareness campaign (UNITED24 initiative) with broad media coverage
• Built and maintained relationships with cultural and educational institutions
• Strengthened engagement within Ukrainian community abroad through events and initiatives
Chief Consultant, HR Department
Office of the President of Ukraine, Kyiv
Oct 2016 – Aug 2024
• Supported full employee lifecycle for 400+ employees
• Improved onboarding and adaptation processes through structured coordination and communication
• Acted as a key communication point between HR, leadership, and employees
• Optimized HR administrative processes, making them more transparent and user-friendly
• Participated in implementation of HR system (Kadry WEB) and trained employees
Key achievements:
• Reduced timesheet process from 6–7 days to 1.5 days, improving employee and HR efficiency
• Contributed to creating safer and more comfortable working conditions during wartime (shelter workspace initiative)
• Improved internal processes to reduce friction and increase clarity for employees
HR Manager
Bravoavia (Bravofly-Rumbo Group), Kyiv
Mar 2012 – Feb 2015
• Managed full employee lifecycle: recruitment, onboarding, development, retention
• Developed and improved employee motivation and engagement programs
• Implemented performance evaluation processes in collaboration with leadership
• Organized trainings, team-building events, and internal initiatives
• Created HR policies supporting company culture and employee experience
Earlier roles:
HR Administrator – TA Venture
Office Manager – UkrTower, ECE Ukraine
Office Administrator – Pulse Agency
EDUCATION
M.A. in International Relations
Khmelnytskyi National University
LANGUAGES
Ukrainian – Native
English – B1–B2
Bulgarian – A1–A2
German – A1