Особисті дані приховані

Volodymyr Syvoborodko
Technical Solutions Engineer | VoIP | API Integrations | AI Automation

Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

Summary

Technical Solutions Engineer with 4+ years of experience in VoIP, networking, CRM integrations, workflow
automation, and AI-powered solutions. Experienced in SIP telephony, REST API integrations, prompt engineering,
and implementing AI-driven call analysis workflows. Skilled in integrating telephony and CRM systems with AI
products, automating business processes using JavaScript and Google Apps Script, and troubleshooting complex
technical environments. Strong background in customer-facing technical roles, cross-functional collaboration, and
process optimization. Currently building expertise in Linux, Docker, CI/CD, AWS, and Terraform with a focus on
DevOps and Cloud Engineering.

Core Skills
Networking: TCP/IP, DNS, DHCP, NAT, VPN, QoS, Routing, Tunneling

VoIP & Telephony: SIP, Call Routing, PBX, Call Tracking

CRM & Integrations: HubSpot, Salesforce, Zoho CRM

Automation: JavaScript, Google Apps Script, REST API, Webhooks

AI & Analytics: Prompt Engineering, AI Integrations, Conversation Analytics

Systems: Linux (Ubuntu), Git

DevOps (Learning): Docker, CI/CD, AWS, Terraform

Experience

Ringostat — Technical Solutions Engineer / AI Integrations Engineer
Sep 2023 – Present | Remote

• Implement and maintain VoIP and call tracking solutions for B2B customers.
• Configure SIP integrations, call routing, and telephony workflows.
• Integrate CRM platforms (HubSpot, Salesforce, Zoho) with telephony and AI products.
• Design and configure workflows for transmitting call data from telephony and CRM systems to AI platforms for
conversation analysis.
• Develop automation solutions using REST APIs, JavaScript, and Google Apps Script.
• Create and refine prompts and business logic for AI-powered call analytics and conversation processing.
• Troubleshoot networking, VoIP, and integration issues involving TCP/IP, SIP, DNS, VPN, and APIs.
Achievements:

• Integrated telephony and CRM solutions for 100+ B2B customers.
• Reduced manual reporting efforts by 70–80% through automation.
• Improved lead tracking accuracy through CRM and telephony integrations.
• Implemented AI-powered call analysis workflows, improving communication insights and process efficiency.

Odesa Multimedia Network — Technical Support Team Lead (2021–2023)

• Managed and mentored a team of 15 technical support engineers.

• Led hiring, onboarding, and training processes.

• Designed and optimized support workflows and operational procedures.

• Coordinated incident management and cross-team communication.

• Analyzed operational metrics and implemented process improvements.

Achievements:
• Reduced operational costs by 15–17%.

• Improved team productivity and service efficiency through process optimization and training initiatives.

Education
Odessa National Polytechnic University

Master's Degree in Cyber Security | 2016–2017

Bachelor's Degree in Information Security | 2012–2016

Trainings/Courses:

MikroTik Certified Network Associate (MTCNA)

Certificate ID: 2008NA0789

Hillel IT School – Java Elementary Course
Certificate ID: 35484353

Languages
• Ukrainian – Native

• Russian – Native

• English – Intermediate

• Romanian – A1