Yurii

YURII KIS

CUSTOMER SUPPORT

Cracow, Poland | [відкрити контакти](див. вище в блоці «контактна інформація») | tg: yurii_kis

SUMMARY
Customer Support Specialist with one year of experience in the iGaming industry and three years of
experience in sales and customer service. Experienced in supporting English- and Polish-speaking
customers, resolving inquiries and complaints, and delivering excellent customer service.
Communicative, adaptable, and customer-oriented, with a passion for working in international
environments and continuously developing new skills.
PROFESSIONAL EXPERIENCE

Sales Manager - Sobiesław Zasada Automotive Jun 2022 - Apr 2025
Advised customers and recommended suitable products.
Delivered excellent customer service.
Achieved sales targets and maintained customer satisfaction.
Customer Support Specialist - igaming Industry Apr 2025 - June 2026
Provided customer support via live chat and email, resolving player inquiries efficiently.
Assisted customers with accounts, payments, withdrawals, bonuses, and general platform issues.
Handled customer complaints and escalated complex cases to the appropriate teams.
Maintained a high level of customer satisfaction through professional communication and timely
issue resolution.
EDUCATION
Bachelor of Laws - LLB 2016 - 2019
Lesya Ukrainka Volyn National University
Master of Laws - LLM 2019 - 2021
Lesya Ukrainka Volyn National University
Postgraduate Studies 2025 - Present
Jagielonian University
SKILLS
Live Chat & Email Support CRM systems
Player account management Bonus and Promotion Support
Strong communication skills Fast typing and accurate data entry
Teamwork and collaboration Quick learner
LANGUAGES
English - B2
Polish - C2
Ukrainian - native