Вікторія

Viktoriia Rudenok
[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)
LinkedIn profile
Chernihiv, Ukraine

Open-minded, tech-savvy professional, empathetic leader, mentor, researcher.

Respectful to colleagues and value open, transparent communication. Known for creating friendly,
collaborative environments and detail-orientation with a focus on a bigger picture. Creative. Writing
is an essential part of who I am.

Seeking opportunities in environments that value learning, development, and sustainable success.

EXPERIENCE
SoftServe
Technical Communicator, Jun. 2021-Jan.2025
● Created and maintained documentation space including its architecture and structure design
and redesign.
● Created and updated both end-user and business documentation.
● Visualized data in different formats: infographics, diagrams, gifs, workflows.
● Created and updated projects’ knowledge bases for the team of 15 members. Created content.
● Reviewed content created by colleagues.
● Conducted documentation satisfaction surveys.
● Wrote articles for Medium social media platform considering SEO recommendations.
Published article: Gen AI tools for Technical Writing: My first steps | SoftServe TechComm.

SoftIndustry
Technical and Content Writer, Feb. 2021-Jun. 2021
● Created technical content, case studies, social media posts.
● Published content on the website and in social media.
● Created the corporate Technical Writing Style Guide.
● Updated knowledge base.

PortaOne
Technical Writer, Jun. 2016-Dec. 2019
● Created technical content, updated and maintained technical documentation including release
notes, manuals, handbooks, help, API guides, site content.
● Created and maintained knowledge bases.
Chernihiv Taras Shevchenko National Pedagogical University
English Language Educator, Philological Faculty, Foreign Languages Department, Sep.2008-Jun. 2016
Novoselivka primary school
English Teacher, Sept. 2004-Oct. 2008
 2

EDUCATION
Chernihiv Taras Shevchenko National Pedagogical University
● 2007-2008 master’s degree in Pedagogy and Methodology of Education: English Language &
Literature.
● 2006-2007 specialist’s degree in Pedagogical Education. Teaching English at Primary School.
● 2002-2006 bachelor’s degree in Pedagogical Education. Elementary Education and Teaching.
Chernihiv School #1 Specialized in languages learning
● Complete general secondary education.

LANGUAGES
● English – proficient
● Ukrainian – native
● Spanish, German – beginner
● Russian – advanced.

TOOLS
Slack, Microsoft 365, Google Docs, Miro,SharePoint, Confluence, ChatGPT, Copilot, SOFI,
Claude, Asana, Jira, YouTrack, Grammarly Pro, Hemingway, WordPress, OroCRM, HubSpot,
Tableau, Snagit, and others.