Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/19921105/

Досвід роботи

Account Manager & ELD Support Specialist

з 09.2022 по нині (4 роки)
Titan Tech, Дистанційно (Транспорт, логістика)

Customer Operations and Account Specialist with 4 years of experience in the trucking IT sector. Skilled in guiding fleet managers and drivers through platform features, managing account lifecycles, and handling high-volume daily communications. Proven track record in resolving customer payment errors and recovering past-due balances while maintaining great relations with users. Ready to bring this operational and communication experience to a US trucking dispatch team.

Responsibilities & Achievements:
1. Client Consultation. Handled 20+ phone calls and emails daily in English, Ukrainian, and Russian. Guided clients through the platform features and helped them choose the most optimal service options for their situations.
2. Payment Issues & Debt Recovery. Managed billing, invoicing, and resolved customer payment errors. Made proactive calls to existing users with past-due balances, personally recovering over 10% of the department's outstanding debt over 4 years.
3. Account Lifecycle & Onboarding. Welcomed and onboarded new clients, conducted user verification, and handled service activations or deactivations.
4. Client Support & Communications. Resolved complaints and operational inquiries from difficult accounts, ensuring clear communication and customer retention.
5. Campaign Notifications. Conducted phone outreach to existing clients to update them on new marketing campaigns, special offers, and company promotions.
6. Profile & Access Management. Coordinated the creation of corporate profiles for fleet managers and drivers. Set up system access levels and handled client requests for payment card updates.
7. Data & CRM Management. Maintained the client communication database using CRM tools and Google Workspace. Prepared data for client company audits and logged daily activities.
8. Process Adaptation. Quickly learned and adopted daily updates in operational workflows, team procedures, and product features.

Having spent 4 years in the trucking IT sector, I already have a solid foundation in the industry and a lot of experience communicating with drivers and fleet owners. Now, I want to fully focus on the operational side of logistics. I am highly motivated to learn everything about truck dispatching, see a long-term career path here, and am ready to work hard to grow into a professional Dispatcher.

Sales manager

з 08.2019 по 10.2021 (2 роки 3 місяці)
LiSports, Дистанційно (Телекомунікації, зв'язок)

Sales & Customer Care Representative

1. Order Processing & Consulting. Managed incoming orders in the CRM system. Called customers to consult them on sports nutrition products in their cart and recommended relevant additional items based on their goals.
2. Follow-ups & Customer Care. Maintained regular contact with clients to check on their progress, gather feedback, and offer suitable products for their long-term routines.
3. B2B & Consignment Management. Coordinated partnerships with dropshipping online stores and gym trainers. Managed product distribution and systematically followed up on outstanding payments for inventory.
4. Outbound Campaigns. Handled outbound cold and warm calling databases to verify customer interest and update account statuses.

Освіта

Луганський національний університет імені Тараса Шевченка

Прикладна політологія, Полтава
Вища, з 2021 по 2023 (2 роки)

Національний юридичний університет імені Ярослава Мудрого

Слідчо-криміналістичний, Харків
Вища, з 2015 по 2019 (4 роки)

Знання і навички

• Комунікабельність
• Цілеспрямованість
• Здатність до навчання
• MS Excel
• Дисциплінованість
• Адаптивність

Знання мов

• Англійська — вище середнього
• Українська — вільно
• Німецька — початковий