Марта

MARTA BODNAR
PROJECT COORDINATOR / JUNIOR PROJECT MANAGER
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Professional Profile
Project Manager with hands-on experience coordinating project and operational workflows, cross-functional communication, and managing client and internal requests from task setup through to completion. Manage the task backlog in Jira: prioritize, track deadlines, monitor blockers, and ensure timely follow-up at every stage. Coordinate work across multiple teams (Customer Support, Product, and related departments) to resolve complex cases, structure requirements, and build transparent stakeholder communication. Experienced in financial documentation, invoicing, payments, and operational reporting, including prior experience in the banking sector. Fluent in Ukrainian and English (C1), hold a Master's degree in Germanic Philology and a Project Management certificate (Agile, Scrum, Kanban, project planning, risk management, stakeholder coordination).
Key Skills
Project Management | Task Planning & Prioritization | Deadline & Timeline Control | Risk & Blocker Management | Stakeholder Coordination | Cross-functional Collaboration | Business Written & Verbal Communication | Requirements & Documentation Structuring | Process Optimization | Client Communication | Financial Documentation & Invoicing
Methodologies: Agile, Scrum, Kanban
Tools: Jira, Notion, Google Workspace (Docs, Sheets, Drive, Forms), Microsoft Office (Word, Excel, PowerPoint), Discord
AI Tools: ChatGPT, Claude, Notion AI — for research, information structuring, documentation, and workflow optimization
Work Experience
Customer Support Specialist — SKELAR
January 2026 — Present
• Coordinate work between Customer Support, Product, and other internal teams to resolve complex cases and keep tasks moving to completion — effectively acting as a cross-team project coordinator.
• Manage and prioritize the task backlog in Jira: track statuses, task handoffs, blockers, and deadlines, keeping responsible stakeholders informed with the necessary context.
• Translate client needs and recurring operational issues into structured tasks, requirements, and input for the Product team.
• Prepare invoices and maintain operational financial documentation, verifying data accuracy and processing timelines.
• Handle requests related to payments and financial information in accordance with internal procedures, capturing all required details.
• Maintain internal documentation, guides, and knowledge base materials, keeping them up to date.
• Prioritize a high volume of requests based on urgency, business impact, and dependencies.
• Coordinate complex, multi-team cases and communicate status, decisions, and next steps to relevant stakeholders.
• Identify workflow issues and propose improvements based on operational data; use ChatGPT and Claude to structure information and improve documentation and communication.
English Teacher — PlayStoria Private School
February 2025 — December 2025
• Coordinated several learning projects simultaneously, managing schedules, priorities, outcomes, and communication across all stakeholders.
• Planned activities, tracked progress against requirements and deadlines, and adapted plans in response to changing circumstances.
• Conducted group lessons and coordinated communication with students and parents, ensuring aligned expectations.
• Prepared structured presentations, learning materials, and supporting documentation.
Customer Service Specialist — PrivatBank
July 2024 — October 2024
• Managed client requests throughout the full service cycle, ensuring timely resolution, accurate information, and clear communication.
• Worked with financial documentation, payment and transaction information, and client account data in a regulated banking environment.
• Processed and verified financial transactions in accordance with internal procedures, ensuring accuracy and completeness.
• Handled client documentation and financial information with a high level of accuracy, accountability, and confidentiality.
• Resolved payment- and transaction-related inquiries, recorded required information, and followed cases through to completion.
German Teacher — Lyceum No. 17, Ivano-Frankivsk
September 2023 — June 2024
• Coordinated communication between students, colleagues, and administration, and organized learning activities.
• Tracked progress, identified issues, and adapted approaches based on feedback and changing requirements.
• Prepared structured informational materials and presentations.
Project Management Certification
Certificate: Project Management — Agile, Scrum, Kanban, project planning, task prioritization, risk management, stakeholder coordination, team collaboration, process optimization.
certificate.ithillel.ua/view/35396581
Languages
Ukrainian — Native | English — C1 (Business Proficiency) | German — B1
Education
Master's Degree — German Language & Literature, English Language, Translation (2023–2025)
Bachelor's Degree — Secondary Education (German & English) (2019–2023)
Vasyl Stefanyk Precarpathian National University