Ганна

HANNA SHYSHMAN
Customer Success Manager | Key Account Manager
[відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | Odesa, Ukraine | Open to Remote

PROFILE
Customer Success professional with experience managing partner relationships, onboarding new partners, tracking performance
data, and collaborating across teams. Organized and detail-oriented, with a process-oriented mindset and experience managing
multiple priorities in a remote environment. Strong communication and problem-solving skills, with the ability to adapt to
changing needs and work independently. Comfortable using AI tools to support daily work.
SKILLS
Key Account Management | Relationship Management & Communication | Onboarding & Partner Support | Organization &
Multitasking | Problem Solving & Adaptability | Data Tracking & Reporting | Attention to Detail & Process Accuracy | Cross-
functional Collaboration
TOOLS & LANGUAGES
Tools: Google Workspace, Microsoft Office, Confluence, ClickUp, Trello, Canva, Slack, Zoom
AI Tools: ChatGPT, Gemini, Claude
Languages: English — C1, Ukrainian — C2, Russian — C2
WORK EXPERIENCE
Key Account Manager / Customer Success Manager Jul 2025 – Apr 2026
AIR Media Tech | ScaleLab
● Managed a portfolio of key partners, building and maintaining long-term strategic relationships as the primary point of
contact.
● Conducted onboarding for new partners, advising them on how to effectively use the company's platform and services, and
provided ongoing coaching and mentoring to support their performance growth.
● Analyzed channel, video, and content performance, monitored key KPIs, and identified optimization opportunities across
SEO, metadata, and content structure to develop data-driven growth strategies for YouTube channels.
● Identified partners' needs and recommended relevant products and solutions using a consultative approach, supporting
channel growth and revenue.
● Collected partner feedback and market insights to support product and service improvement.
Moderation Manager Dec 2024 – Jun 2025
AIR Media Tech | ScaleLab
● Moderated network channels to ensure platform safety, policy compliance, and high-quality content standards.
● Monitored channel onboarding processes and ensured compliance with platform policies and internal company regulations.
● Conducted risk assessment and actively managed high-risk partners and channels.
● Performed recurring segmentation and portfolio analysis to optimize management strategies, maintaining consistent,
accurate records.
● Conducted channel scoring and compliance evaluation for eligibility for company services and products.
Corporate English Teacher Apr 2023 – Oct 2024
Yappi Corporate
● Conducted individual and group corporate English classes for company employees, tailoring instruction to their professional
needs and proficiency levels.
● Assessed language skills, tracked progress, and provided structured, recurring feedback.
● Created an engaging, interactive learning environment using modern teaching methods and multimedia tools.
● Supported employees' development of confidence, communication, and professional language skills relevant to their roles.
● Continuously refined teaching approach based on feedback and evolving learner needs.
English Teacher Jan 2022 – Apr 2023
Englishdom | JustSchool
● Delivered individual English lessons to students of different ages and proficiency levels, adapting content to each learner's
needs, goals, and abilities.
● Assessed language proficiency and tracked student progress on an ongoing basis, providing structured, constructive
feedback.
● Applied interactive teaching methods, multimedia tools, and educational technologies to support engagement and learning
outcomes.
● Fostered students' confidence, curiosity, and active participation throughout the learning process.
EDUCATION
BA in Philology — Germanic Languages and Literatures (incl. Translation), primary specialization English
Odesa I.I. Mechnikov National University, Odesa | Sep 2020 – Jun 2024 | Graduated with honors