Владислав

Vladyslav Kopunov

SUMMARY
I am a qualified and professional sales and client retention specialist
with five years of experience. I have strong skills in client relationship
management, sales, and team leadership.Team player with strong
analytical thinking, problem-solving abilities, and attention to detail.

CONTACT: EXPERIENCE:
[відкрити контакти](див. вище в блоці «контактна інформація») RETENTION MANAGER 2023 – PRESENT
[відкрити контакти](див. вище в блоці «контактна інформація») Financial Services & Investment Sector
Kyiv, Ukraine Built and maintained long-term client relationships.
Identified upsell opportunities and expanded client engagement.

SKILLS: Analyzed client needs and delivered tailored solutions.
Improved retention through personalized communication
Client Relationship Management
Negotiation & Upselling
SALES TEAM LEADER 2022 – 2023
Team Leadership & Coaching
Financial Services & Investment Sector
Problem-Solving Led a team of 6 sales agents and ensured target achievement.
Computer Literacy Trained and mentored new employees during onboarding.
Project Management Tools Conducted coaching sessions and performance reviews.
Strong Communication Maintained a positive and performance-driven team culture.

Client Retention & Account Growth
SALES AGENT 2021 – 2022
CRM Systems & Customer Data
Financial Services & Investment Sector
Management
Communicated with prospects and presented company
services.
EDUCATION: Identified client needs and offered suitable solutions.
SUMY NATIONAL AGRARIAN UNIVERSITY Managed client data using CRM systems

Bachelor's Degree in Marketing, 2020- Converted leads into active client.
2021

PROFFESIONAL COLLEGE OF SUMY LANGUAGE:
NATIONAL AGRARIAN UNIVERSITY Ukrainian (Native)

Junior Specialist Degree in Buisness, English ( B1 - B2 )
trade and exchange activites, 2020- 2021