Артем

ARTEM KUSHCHENKO
TRAVEL SALES MANAGER / TOURISM MANAGER
Castellón de la Plana, Spain • Remote / Willing to travel
Telegram: @Jesus459 | Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY

Manager with 9 months of experience in sales and customer service (Call Center + Online Sales). Skilled in identifying customer needs,
presenting travel destinations and services, effectively handling objections, and guiding deals through to final booking. Living in Spain
and proficient in multiple languages, I easily adapt to international environments. Quick to master new travel destinations and adept at
matching travel packages to clients' budgets and preferences.

CORE COMPETENCIES

Sales & Service: Identifying client requirements, tailoring vacation packages to budget, presenting destinations,
objection handling, closing sales.
Communication: Chat, phone, and online consultations, building long-term customer relationships, high stress
tolerance, and client-centric approach.
Tools & Software: Proficient in CRM systems, messaging platforms, and leveraging AI tools to streamline research and
proposal creation.

LANGUAGES

Ukrainian — Native Russian — Native English — B1–B2 (Intermediate) Slovak — A2 Spanish — Learning

WORK EXPERIENCE

Online Sales Manager
Online Consultations & Sales | 3 months
• Consulted clients via messengers and online channels from initial inquiry to successful purchase completion.
• Identified key customer needs, built tailored offers, and handled objections and concerns of varying complexity.

Call Center Operator / Customer Account Manager
Phone Support & Customer Sales | 6 months
• Conducted active communication with clients via phone and messaging channels, utilizing both scripts and adaptable sales
scenarios.
• Consistently met target KPIs for sales and service quality, resolved complex customer inquiries, and maintained high loyalty levels.