Olga

Olga Voronovych
Education
● Simon Kuznets Kharkiv National University of Economics
Faculty of Economic Informatics 2008 – 2014
Master's Degree in Applied Economics

Work Experience
Contact ● AMCOR
Customer Service Representative | Ukraine / Poland 2021 – 2023
☎ [відкрити контакти](див. вище в блоці «контактна інформація»)
➢ Managed customer orders and sales forecasts in the
✉ [відкрити контакти](див. вище в блоці «контактна інформація») ERP system
⌖ Kharkiv, Ukraine ➢ Coordinated shipments and prepared shipping documentation
➢ Monitored delivery schedules, inventory levels, and
accounts receivable
➢ Collaborated with customers and cross-functional
teams to resolve order and delivery issues
Professional Summary ➢ Prepared reports and documentation related to orders,
Customer service professional with shipments, and inventory
➢ Contributed to process optimization and continuous
international experience working with clients,
improvement of customer service
including demanding customers and those with
complex or unusual requests. Skilled at
adapting communication to individual client ● Aquaanalytics
needs while maintaining a high standard of Content Manager | Kharkiv, Ukraine 2021
service and professionalism. Comfortable ➢ Managed and updated website content through the
working both independently and as part of a site's admin panel
team. Highly organized and responsible, with ➢ Rewrote and optimized content for SEO
strong time-management and prioritization
skills and extensive experience working ● Divebooker
remotely. Results-oriented and able to manage Customer Service Agent / Affiliate Manager 2020 – 2021
workload effectively with minimal supervision. ➢ Organized and coordinated travel arrangements
➢ Communicated with customers via email, phone, and
website chat
➢ Managed existing partner relationships and recruited
Skills new partners

• Baan ERP system
• B2B client relations ● Best Dives Maldives

• Basic knowledge of SEO and HTML Dive Center & Water Sports Manager 2018 – 2020
➢ Managed B2B and B2C sales and client communications
• Microsoft Office
➢ Coordinated VIP events and excursion programs
• Adobe Photoshop and Lightroom ➢ Handled basic financial and administrative responsibilities
• Final Cut Pro ➢ Recruited and trained team members

Languages ● Bandos / Amilla Fushi Islands

Ukrainian Native Assistant Manager / Dive Instructor | Maldives 2015 – 2020
➢ Provided administrative and operational support
English Advanced to management
Russian Fluent ➢ Sold and led diving courses and excursions
➢ Filmed and edited underwater videos
➢ Designed promotional banners and brochures