Олександр

OLEKSANDR RYBALKO
Member Care & Customer Support Specialist
[відкрити контакти](див. вище в блоці «контактна інформація») | Ukraine | GitHub | LinkedIn

PROFESSIONAL SUMMARY
Computer Science graduate with strong English communication, practical technical literacy, and experience turning complex
requirements into clear user workflows. Comfortable researching documentation, using AI tools, documenting solutions,
prioritizing requests, and explaining information clearly. Seeking a remote member care role where empathy, ownership, fast
learning, and reliable KPI delivery matter.

CORE SKILLS FOR MEMBER CARE
• Customer communication: written and verbal English B2, clear explanations, active listening, empathy
• Ticket handling: request triage, prioritization, escalation awareness, accurate case notes
• Problem solving: documentation research, root-cause thinking, solution-first follow-through
• AI and automation: practical use of ChatGPT-style tools for drafting, summarizing, troubleshooting, and faster learning
• Technical literacy: confident with web tools, databases at a user-support level, troubleshooting, and clear issue reporting
• Remote work habits: self-management, ownership of commitments, late-shift readiness, transparent updates
• Teamwork: Agile/Scrum collaboration, leadership in student software and game-jam teams

RELEVANT EXPERIENCE & PROJECTS
Electrical Installation Configuration System | Bachelor Thesis
[Web application, database-backed workflow, testing, documentation]
• Built a web-based configuration tool that translates complex technical requirements into a structured user workflow.
• Created user-facing pages and backend logic, strengthening the ability to understand needs and explain system behavior.
• Worked with structured data and validation rules, supporting careful attention to accuracy and edge cases.
• Wrote unit tests and reviewed issues systematically, building habits useful for quality scores and ticket accuracy.

EDUCATION
Technical University of Kosice | Bachelor's Degree in Computer Science, 2023-2026
• Bachelor Thesis: Creation of a Web-based Configuration Tool for the Design of Wiring According to the Investor's Requirements

LANGUAGES
English – B2+ | Slovak - B2 | Ukrainian - Native