Ольга

OLHA KOSTETSKA
[відкрити контакти](див. вище в блоці «контактна інформація») | 780-668-99-64 | Edmonton, Canada T5T 6V9

Summary

Customer service professional with over 4 years of experience helping customers, managing billing and invoicing, and
providing administrative support. Experienced in handling customer inquiries, resolving issues, processing payments,
maintaining accurate records, and ensuring a positive customer experience. Strong communication and problem-solving
skills with a customer-first approach. Currently seeking a remote Customer Service Representative or Customer Support
role where I can continue building strong client relationships and contribute to a positive customer experience.

Skills

Installation coordination Customer Service Excellence
Order tracking Multilingual Communication
Inventory Management Conflict Resolution
Project Documentation Crew Leader Coordination
CRM proficiency Client interaction
Microsoft Office Suite Invoicing & Billing

Experience

Durabuilt Windows & Doors | Edmonton, Coordinated installation schedules for window and doors projects,
Alberta assigning crews and ensuring timely project completion
Installation Coordinator Communicated with customers to confirm install dates, project details, and
03/2024 - 06/2026 followed up post-installation to ensure satisfaction
Resolved customer complaints related to installation, product defects, or
delays coordinating with the installation team or service department
Coordinated delivery logistics for windows and doors to multiple job sites,
optimizing scheduling for timely project execution
Tracked customer orders and coordinated with purchasing department to
ensure timely delivery of materials and parts
Managed two-week payroll for installation crews, ensuring accuracy and
timely payments
Collected payments upon completion of installation project, ensuring
accurate invoicing and billing records
Prepared detailed monthly reports on KPIs, tracking progress and
identifying areas for improvement

Durabuilt Windows & Doors | Edmonton, Responded to customer inquiries via phone, email, and in-person
Canada regarding products, installation timelines, and service requests
Customer Service Representative Created and tracked service tickets in internal systems, ensuring accuracy
01/2023 - 03/2024 and timely resolution of customer requests
Managed customer accounts and maintained accurate records.
Entered and maintained accurate customer and order data
Collaborated with team members to improve service delivery processes.
Utilized CRM software to track interactions and streamline responses.
Performed administrative tasks such as filing paperwork, updating
databases and generating reports

RCPM Flooring | Edmonton, Canada Managed daily office operations, including answering calls, responding to
Office Administrative Assistant emails, and assisting customers with flooring inquiries
07/2022 - 11/2022 Scheduled and coordinated appointments for sales representatives and
installation teams
Processed invoices, purchase orders, and payments, ensuring accuracy and
timely submission
Maintained and updated inventory records for flooring materials and
supplies, coordinating with vendors to ensure optimal stock levels
Assisted with preparing and distributing project documentation, quotes,
and contracts
Generated and analyzed weekly and monthly reports on sales,
installations, and operational metrics to inform decision-making
Submitted and reconciled expense reports
Served as primary point of contact for internal and external clients,
facilitating communication and addressing inquiries
Managed new accounts and expanded distribution network for flooring
and renovation material

Applied Direct Method teaching model to enhance students' grammar,
listening, writing, and speaking skills
Gem Kids International Kindergarten | Developed and tailored lessons using provided and personal teaching
Guangzhou, China materials to meet diverse student needs
ESL Teacher Created a warm, nurturing, and engaging learning environment that
01/2018 - 06/2022 encouraged student participation and growth
Taught English to Mandarin-speaking students ages 4-12 years old.

Education

Billa Tserkva National Agrarian University | Bila Tserkva, Ukraine
Master of Science in Agronomy
12/2018

The National Pedagogical University | Kyiv, Ukraine
Bachelor of Arts in English As A Second Language
06/2017

Languages

Fluent in Ukrainian
Fluent in English
Fluent in Russian