Stanislav

CONTACTS
Stanislav Romanenko
Warsaw, Poland,

[відкрити контакти](див. вище в блоці «контактна інформація»)

[відкрити контакти](див. вище в блоці «контактна інформація») WORK EXPERIENCE
May 2023 — Aug 2024

Shift Manager, Mezze Hummus & Falafel
• Supervised daily operations and staff performance.
PROFESSIONAL
• Managed cash handling, reporting, and shift schedules.
SUMMARY • Ensured service quality and customer satisfaction.
Detail-oriented specialist with experience • Trained and supported new employees.
in back-office operations, casino
platforms, and content management. Sep 2024 — Present
Skilled in handling multiplatform systems,
VIP Support Agent, Heroes of Support
payments, and CRM tools, ensuring
accuracy and efficiency in fast-paced • Managed multi-platform casino and payment systems, ensuring smooth operation and
accuracy of client data.
environments. Adept at cross-team
collaboration, maintaining high standards • Worked with back-office tools (Jira, Confluence, CRM systems, also Smartico and Tableau) to
of quality control and supporting smooth document, track, and resolve complex cases.
digital workflows. • Ensured compliance with platform guidelines and contributed to process improvements in
content and payment operations.
• Achieved 150% of KPI, showing strong performance in case resolution and attention to detail.
• Collaborated with cross-functional teams (technical, finance, compliance, content) to ensure
SKILLS timely execution of tasks.

Back-office platforms (casino, payments,
Mar 2026 — Aug 2026
CRM)
CRM Global Executive, BrainRocket Warsaw
Basic HTML
• Created and configured emails, SMS and Autobonus campaigns using CRM platforms
Content & data accuracy control
• Set up Journeys/Campaigns within CRM systems according to request
Jira, Confluence, admin systems
• Monitored, tracked, and analyzed campaign results and performance
Multitasking & fast issue resolution
• Managed and maintained the content library, regularly fixing and updating it after new
Cross-team communication
platform updates
Strong problem-solving & decision-
making
Multitasking & stress management
Leadership & team motivation EDUCATION
High adaptability in fast-paced
Jan 2022 - Jan 2026
environments
Bachelors degree in International Relations, Vistula University
Communication (verbal & written)
Interpersonal skills & empathy in client
service

LANGUAGES

Russian Native Ukrainian Native

Polish Intermediate English Upper-Intermediate (TOEIC
certficate)

Spanish A1 - Elementary