Eziz

Technical Support Specialist with 5+ years of
experience in remote IT support, troubleshooting
and data quality control. Skilled in Windows
Eziz Keljayev environments, networking, VoIP telephony and user
access management. Experienced in resolving
incidents end-to-end as a single point of contact.

WORK HISTORY
Bucharest (Romania)
[відкрити контакти](див. вище в блоці «контактна інформація») IT Support Specialist (Remote)—IT/logistics company
[відкрити контакти](див. вище в блоці «контактна інформація») (Ukraine), 2023 – 2026
[відкрити контакти](див. вище в блоці «контактна інформація») Sole IT specialist for a distributed team of 50+ users in a
Windows Server RDP environment
SKILLS AND PROFICIENCIES Administered user accounts and access permissions:
Operating Systems & Infrastructure onboarding, access changes, offboarding
Windows 10/11, Windows Server, RDP Owned VoIP setup end-to-end (MicroSIP): sourced SIP lines
from providers, provisioned and maintained them
environments, User & Access Management,
Diagnosed and resolved networking issues (IP, DNS, VPN,
PowerShell (basics)
TCP/IP)
Networking Delivered remote troubleshooting via AnyDesk; managed
TCP/IP, DNS, DHCP, VPN, Remote Desktop backups and software deployment
(RDP)
VoIP & Telephony Data Annotation Specialist (Remote, part-time)—AI Training
MicroSIP, SIP line provisioning, telephony Project (Snapchat)
provider coordination ., 2020 – 2026
Support & Troubleshooting Performed annotation of image, video and text data for
Incident management, Root cause AI/ML model training
Applied detailed labeling guidelines and quality standards
analysis, Remote support tools (AnyDesk,
across high-volume datasets
TeamViewer)
Reviewed and validated annotation quality, identifying and
Ticketing & Workflow correcting inconsistencies
Jira (basics), incident documentation,
knowledge base maintenance QA/QC Document Control Inspector — ILK Construction
Data & Tools Contracting & Trade Inc., 2022 – 2023 (Płock, Poland)
SQL (basic queries), REST API, JSON, Managed ITP (Inspection Test Plans) and inspection
Postman (basics), Browser DevTools, Data documentation
validation & quality control Verified compliance of works with quality specifications and
AI-Assisted Workflows standards
AI-assisted scripting and automation
Chat Manager—Online service company (Ukraine), 2017 – 2019
(ChatGPT, Claude, Cursor), Prompt
(Ukraine)
engineering
Handled customer inquiries via live chat, resolving account
LANGUAGES and technical issues
Escalated complex technical problems and documented
English (B2) cases
Russian (native) EDUCATIONAL BACKGROUND
Ukrainian (B2) Master - Civil Engineer
Turkish (A2) Odessa State Academy of Civil Engineering and
Architecture 2012-2018
Turkmen (native)
Master - Marketing
Romanian (A1)
Odessa National Polytechnic University 2018-2020