Dmytro

Dmytro Chikhonatskykh (Dmitry)

📧 🔗 LinkedIn | 🔗 GitHub: github.com/dmitry-backend
Technical Support Assistant (Remote)
Galati, Romania | [відкрити контакти](див. вище в блоці «контактна інформація») |

Professional Summary
5+ years of consistent remote work with English-speaking clients worldwide in sales and coaching.
Experienced in using CRM systems, Wix and BotHelp, while actively developing my skills in IT
support, Python, and JavaScript.

Experience
IT Technical Support (Windows, Active Directory) Training & practice | 2026
- 25+ years of daily Windows use, recently expanded with practical IT support training in
networking, Active Directory, and ticketing.
- I start troubleshooting with the symptom: one symptom, one hypothesis, then I verify it.
- For network issues, DNS, DHCP, VPN and ports come before touching the application.
- On Windows, the focus is on the source: user profiles, Event Viewer, permissions, printers
and updates.
- I learned Service Desk workflows – Incidents, Requests, Problems, SLAs, escalation and
clear ticket documentation for the next person – along with typical L1 Active Directory tasks:
accounts, groups, password resets, domain joining and GPO.

Freelance Web & Technical Support (Wix / Automation) 2025 – Present
Live Wix Project: https://www.woman-academy.online/
- Develop custom websites on Wix using JavaScript (Velo), implementing CMS
collections, payment integrations, and automated email systems.
- Сustomize Telegram bots and automations via the BotHelp platform.

Personal Full-Stack Project (Python / JavaScript) 2025 – Present
Live Project: https://async-blog-platform.onrender.com/
GitHub: https://github.com/dmitry-backend/async-blog-platform/
A full-stack blog platform with a FastAPI backend and React frontend.

B2B Sales (YouEvent – competition & festival automation platform) 2026 – Present
- Cold calling: thoroughly study the target audience's pain points and desires as well as the
product, then position the product as the right solution for each prospect.
- I can quickly make prospects feel comfortable and positively disposed towards me.

Weight Loss & Teen Parenting Coach 2020 – Present
- I manage the full client lifecycle: from first contact and sales process to long-term support
lasting from several months to over a year.

Skills
Tech Support: Windows troubleshooting, DNS, DHCP, VPN, Active Directory, ticketing
Technical: Wix, BotHelp, Python, FastAPI, SQLAlchemy, JavaScript, React, Git, Docker
Client Communication: B2B sales, CRM systems, customer support, coaching, long-term client
guidance

Languages
English (B2+, confident communication), Ukrainian (C1), Russian (C2)