Василь

VASYL SEREDIUK
JUNIOR BUSINESS & OPERATIONS
SPECIALIST
PROFILE
Economics graduate from Ivan Franko National University of
Lviv, currently pursuing a Master’s degree. Experienced in
operational processes, customer communication, ERP/CRM
systems, data verification and reporting. Skilled in business
CONTACT
process analysis, operational control and identifying deviations.
Seeking a junior role in an international company in Business
[відкрити контакти](див. вище в блоці «контактна інформація») Operations, Business Analysis or Sales/Business Development.

[відкрити контакти](див. вище в блоці «контактна інформація») WORK EXPERIENCE

Lviv,Ukraine NOVA POSHTA
2024-PRESENT
Operations / Customer Service Specialist

EDUCATION Consult customers on company services and help resolve
operational requests.
2026-2027 Process shipments, returns, and customer transactions.
Work with internal ERP systems KIS and AWIS.
IVAN FRANKO NATIONAL UNIVERSITY
OF LVIV
Verify operational data and transaction accuracy.
MASTER’S DEGREE IN ECONOMICS Coordinate operational issues between the customer
service area and warehouse.
Prepare reports and identify recurring operational errors.
2022-2026
IVAN FRANKO NATIONAL UNIVERSITY
OF LVIV PODOROZHNYK 2025-2026
BACHELOR’S DEGREE IN ECONOMICS Operations Control Specialis | Economic
Security Department

SKILLS Monitored compliance with internal operational
procedures and business processes.
Verified the correct use of customer loyalty programs and
Business process analysis identified potential irregularities.
Operational control Analyzed employee compliance with customer service
Data verification and reporting and operational standards.
Customer communication
Monitored cash operations and customer service
processes.
Cross-functional coordination
Worked with Bitrix24 and 1C to document and structure
Problem identification
control results.
Excel / Google Sheets Identified deviations and prepared reports for responsible
1C teams.
Bitrix24
KIS
PROJECTS
AWIS
Personal Finance & Investment Tracking
Track income, expenses and investment performance
МОВИ using Excel / Google Sheets.
Analyze financial data and performance over time.

Українська (вільно) Content Project
English — B1 (Intermediate), Create digital content.
actively improving Analyze audience metrics and content performance.