Анастасія

ANASTASIIA BELANOVA
JUNIOR BUSINESS ANALYST
PRODUCT SUPPORT SPECIALIST

Ukraine (Remote) [відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY

Junior Business Analyst and Product Support Specialist with hands-on experience in requirements analysis, Azure
DevOps user stories, incident management, internal tool support, testing, dashboards, and technical
documentation. Supported the redesign of an internal solutioning tool across four functional modules and
contributed to reducing monthly L2/L3 incidents by 60%. Experienced in translating technical and stakeholder
information into clear user stories, documentation, and learning materials. Strong communicator with a background
in content development, translation, and UX/UI collaboration.

PROFESSIONAL EXPERIENCE

Senior Associate, Software Engineering - Business Analysis and Product Support

Kyndryl Full-time | July 2022 - April 2026

Analyzed and documented requirements supporting the redesign of an internal solutioning tool across four
functional modules.
Created and maintained user stories in Azure DevOps to communicate requested changes and expected
functionality.
Managed ServiceNow incidents and contributed to a 60% reduction in monthly L2/L3 incident volume, from
approximately 100 to 40 incidents.
Maintained and optimized Azure DevOps dashboards for the Pricing team, improving the visibility of work
items, progress, and reporting.
Supported internal tool uploads, feature configuration, testing, and validation activities in Azure DevOps.
Converted sprint updates and technical information into structured documentation and learning materials for
internal users and teams.
Organized and maintained SharePoint documentation to improve content accessibility and usability.
Collaborated with internal stakeholders and technical teams to support tool improvements, incident resolution,
and user adoption.

English Translator Part-time | April 2022 - October 2023

Svidomi

Translated more than 2,000 news articles, analytical pieces, interviews, and opinion articles.
Worked with content covering international politics, culture, history, and cinema.
Maintained accuracy, terminology consistency, and editorial quality under tight publication deadlines.

English as a Second Language Teacher Full-time | October 2018 - February 2022

Green Country

Delivered online and classroom-based English lessons to learners across different age groups.
Trained and mentored new teachers and participated in teaching-quality assessments.
Co-authored six English-language learning books and created accompanying audio and video materials.
Wrote scripts and structured content for educational video and audio resources.

ANASTASIIA BELANOVA
JUNIOR BUSINESS ANALYST
PRODUCT SUPPORT SPECIALIST

Ukraine (Remote) [відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація»)

EDUCATION

Bachelor’s Degree in Translation (English and Spanish)

Kyiv National Linguistic University | 2016-2020

Junior UX/UI Designer Training Program

Beetroot Academy | April -September 2024

CORE SKILLS

Business Analysis
Requirements analysis
User stories
Stakeholder collaboration
Process improvement
Workflow documentation

Product Support
Incident management
Internal tool support
Issue analysis
Feature configuration, testing, and validation

Documentation and Reporting
Technical documentation
Knowledge management
Dashboard maintenance
Learning materials

Tools
Azure DevOps Boards and Dashboards
ServiceNow
Microsoft SharePoint
Adobe RoboHelp
Figma

Languages
Ukrainian - Native
English - Advanced
Spanish - Basic
Slovak - Basic