Анастасія

ANASTASIIA BELANOVA
LEARNING CONTENT SPECIALIST
TECHNICAL DOCUMENTATION

Ukraine (Remote) [відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY

Learning Content Specialist with experience transforming technical, product, and educational information into
clear, structured materials for different audiences. Skilled in learning content development, technical
documentation, user support materials, educational scripts, and digital content management. Co-authored six
English-language learning books, created audio and video learning materials, and translated more than 2,000
published content pieces. Experienced with SharePoint, Adobe RoboHelp, Microsoft PowerPoint, Azure DevOps,
and Figma, with a strong background in language, education, and cross-functional collaboration.

PROFESSIONAL EXPERIENCE

Senior Associate, Software Engineering - Learning Content, Documentation, and Product Support

Kyndryl Full-time | July 2022 - April 2026

Transformed sprint updates and technical information into clear, structured learning materials for internal users
and teams.
Developed documentation supporting internal tools, product changes, and user adoption.
Organized and maintained SharePoint documentation to improve content accessibility, structure, and usability.
Worked with technical teams and internal stakeholders to convert complex information into audience-
appropriate content.
Managed ServiceNow incidents and used recurring support issues to help identify user information and
documentation needs.
Contributed to a 60% reduction in monthly L2/L3 incident volume, from approximately 100 to 40 incidents.
Created Azure DevOps user stories supporting the redesign of an internal solutioning tool across four
functional modules.
Maintained Azure DevOps dashboards and supported tool configuration, testing, and validation activities.

English Translator Part-time | April 2022 - October 2023

Svidomi

Translated more than 2,000 news articles, analytical pieces, interviews, and opinion articles.
Adapted complex content covering international politics, culture, history, and cinema for an English-speaking
audience.
Maintained accuracy, tone, terminology consistency, and editorial quality under tight publication deadlines.
Worked across multiple content formats while following established editorial requirements.

English as a Second Language Teacher Full-time | October 2018 - February 2022

Green Country

Co-authored six English-language learning books, developing exercises, explanations, and original learning
content.
Created scripts for educational video and audio resources.
Developed original audio and video materials supporting English-language learning.
Delivered online and classroom-based lessons to learners across different age groups and proficiency levels.
Trained and mentored new teachers and participated in teaching-quality assessment.
Adapted learning materials to different learner needs and delivery formats.

ANASTASIIA BELANOVA
LEARNING CONTENT SPECIALIST
TECHNICAL DOCUMENTATION

Ukraine (Remote) [відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація»)

EDUCATION

Bachelor’s Degree in Translation (English and Spanish)

Kyiv National Linguistic University | 2016-2020

Junior UX/UI Designer Training Program

Beetroot Academy | April -September 2024

CORE SKILLS

Learning Content
Learning material development
Content structuring
Instructional content
Educational scripts
User support materials

Technical Documentation
User documentation
Knowledge-base content
Technical information simplification
Content organization and maintenance

Content Management
SharePoint content management
Content quality assurance
Terminology consistency
Editing and proofreading

Collaboration
Stakeholder communication
Technical team collaboration
Teacher training and mentoring

Tools
Microsoft SharePoint
Adobe RoboHelp
Azure DevOps
Figma

Languages
Ukrainian - Native
English - Advanced
Spanish - Basic
Slovak - Basic