Myroslav

MYROSLAV BINAS
Village Pisotshna, Lviv region, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | TG @Your_Myrosyk
Professional Summary
IT customer and application support professional with 4+ years of experience supporting business processes, investigating system issues, testing changes, raising and tracking IT tickets, and coordinating with suppliers, markets, and technical teams. Experienced in pre-production testing, user/process support, onboarding and training, reporting, contract-related administration, and automation initiatives. Clear communicator who explains complex issues in practical language and remains organized under pressure.
Skill & Tools
• IT customer / application support: issue investigation, resolution and user assistance
• Ticket handling: creation, documentation, prioritization, escalation and follow-up
• Testing & quality: pre-production testing, defect reporting and validation of changes
• Business systems: SAP, CLM, SharePoint; working with automated robots
• Reporting & documentation: Excel (certificate), Word, PowerPoint, Power BI
• Process support: contract and purchase-order administration, supplier onboarding
• Communication: coordination with suppliers, markets and IT teams; regular status calls
• Training & onboarding: supporting new joiners and colleagues on processes and tools
• Work style: structured, detail-oriented, able to work under pressure and to tight deadlines
Professional Experience
Facebook Advertising Operations Company - Account Operations Employee | March – August 2021
• Managed and monitored 50+ Facebook accounts per day in a fast-paced operational environment.
• Worked as part of a 10-person team, following procedures and escalating account-related issues when required.
• Maintained accuracy and consistency while handling a high volume of repetitive tasks.
Nestle Buyer support Service | August 2022 – August 2025
• Provided operational and application support for buyer-related processes, helping users resolve issues and complete tasks accurately.
• Managed contracts and produced regular reports for internal stakeholders.
• Tested system changes in pre-production and reported defects or process gaps before release.
• Participated in SPARTA automation and led automation projects aimed at improving efficiency and reducing manual work.
• Trained and supported new joiners and colleagues on processes, tools and practical problem resolution.
• Progressed from Trainee to Junior Specialist and Specialist through increased ownership and responsibility.

Nestle Project specialist | August 2025 – August 2026
• Provide day-to-day support for supplier and purchasing processes, coordinating with suppliers, markets and internal IT teams.
• Raise incidents and follow up on IT tickets communicate issue details, impact and required actions to technical stakeholders.
• Work in pre-production environments to validate changes and support reliable implementation of new processes.
• Implement new suppliers in the system and support purchase-order creation and related workflows.
• Test supplier-site accessibility and the purchase-order transmission process, identify issues and coordinate resolution.
• Lead regular supplier calls, clarify requirements and maintain progress toward resolution.
Education
Lviv Polytechnic National University — Master’s Degree, Institute of Humanities and Social Sciences | 2023 – 2025
Lviv Polytechnic National University — Bachelor’s Degree, Institute of Humanities and Social Sciences | 2019 – 2023
Languages
Ukrainian — Native | Russian — Upper-Intermediate | English —Upper Intermediate | German — Beginner.