Ангеліна

Anhelina Misiuk Work Experience

Mobile Apps Support Middle Specialist, Clario
2025 – Present
Provided technical support for mobile applications across
•

iOS and Android, troubleshooting app functionality,
subscriptions, billing, account recovery, and PWA-related
issues.
Resolved complex customer cases, including billing
•

inquiries, refunds, subscription cancellations, and sensitive
customer issues.
Investigated recurring technical and customer issues,
•

identified pain points, and suggested improvements to
support processes.
Managed customer interactions, case documentation, and
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[відкрити контакти](див. вище в блоці «контактна інформація») customer data using Salesforce.
Collaborated with support and cross-functional teams via
[відкрити контакти](див. вище в блоці «контактна інформація»)
•

Slack to escalate technical issues and improve workflows.
Rivne, Ukraine Maintained internal documentation, support articles, and
•

knowledge base materials using SharePoint.
1997-07-13
Worked with AI-based assistance tools, providing feedback
•

Ukrainian on functionality, performance, and user experience.

Billing Specialist, SKELAR
Language Skills 2025 – 2026 | Kyiv, Ukraine
English Successfully handled billing and payment-related customer
•

C1 cases, ensuring timely and accurate resolutions.
Processed refund requests and resolved complex billing
•

issues in accordance with internal procedures.
French
Performed anti-fraud checks and investigated potentially
A2
•

suspicious transactions.
Worked with payment systems to investigate and resolve
Polish
•

transaction-related issues.
B2
Maintained accuracy and attention to detail when handling
•

financial and customer-related cases.
Ukrainian
C2
QA Software Support Engineer, Clario
2024 – 2025
Evaluated and resolved complex software support cases,
•

ensuring timely issue resolution and high-quality customer
service.
Monitored and triaged software bugs, investigated QA cases,
•

and collected technical logs for further analysis.
Collaborated with cross-functional teams via Jira to track
•

tasks, escalate bugs, and improve case management.
Analyzed customer data and case information in Salesforce
•

to support decision-making and improve case handling.
Developed evaluation rules and quality standards to
•

improve case analysis and support QA processes.
Created and maintained internal documentation and
•

knowledge base materials using SharePoint.

Reviewed customer feedback, identified recurring issues,
•

and suggested improvements to support workflows and
customer experience.
Handled complex refund requests and sensitive customer
•

cases.

Author of scientific papers, Scientific Papers
2023 – 2024
Conducted research and literature reviews on various
•

scientific topics and synthesized complex information.
Drafted, edited, and proofread academic manuscripts for
•

clarity, accuracy, and coherence.
Prepared manuscripts according to journal formatting,
•

referencing, and submission requirements, including
Scopus-indexed publications.
Collaborated with researchers and academic professionals
•

throughout the manuscript preparation and submission
process.

Technical Support Engineer,
Clario (later Zoom Support powered by Kromtech)
2018 – 2024
Provided technical support via phone, chat, and helpdesk
•

platforms, resolving software and customer-related issues.
Troubleshot software issues across macOS and Windows,
•

identifying and implementing effective solutions.
Investigated complex technical issues and provided detailed
•

feedback to improve product functionality.
Assessed customer needs, resolved complaints, and handled
•

challenging cases with a professional and empathetic
approach.
Worked with Salesforce to manage and analyze customer
•

data and support cases.
Used LogMeIn Rescue for remote technical support and
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troubleshooting.
Maintained and configured operating systems and assisted
•

with peripheral device issues.

Polish teacher, Ostroh Lyceum No. 3 (later Ostroh School #3)
2017 – 2018
Taught Polish language classes and developed lesson plans
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for students.
Communicated effectively with students and maintained a
•

supportive learning environment.
Managed educational documentation and maintained
•

accurate records.
Participated in school events and cultural activities.
•

Call center employee, Green World Pro
2017
Communicated with clients in English, providing clear and
•

professional customer service.

Worked collaboratively within a team to achieve company
•

goals.
Developed strong communication skills through daily
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interaction with native English speakers.

Camp counselor,
ПЗ ОДСОК "Країна Мрій" (later “Кочагінець”)
2015
Supervised and communicated with children of different age
•

groups, including children with disabilities.
Demonstrated leadership and teamwork while organizing
•

activities and public events.
Developed strong communication, problem-solving, and
•

organizational skills in a dynamic environment.

Education

Software Development (Python, Java, HTML, C++ etc.),
Step IT Academy
2024 – Present

Language and Literature (English), 6. 020303 (Master's
degree), The National University of Ostroh Academy
2014 – 2019

Courses, Trainings, Certification

Canva for Web and Digital Design Projects,
LinkedIn Learning
2026 – 2026
Learned how to use Canva for creating web and digital
content, including visual design, layouts, and digital assets for
professional projects.

Giving Helpful Feedback, Coursera
2025
Learned that constructive feedback is essential for guiding
employees toward success and continuously improving
individual and team performance.

Certificate program in Polish
2013 | Ostroh
This program significantly enhanced my proficiency in the
Polish language, laying a strong foundation for continued
language development.

Certificate program of Pre-University Preparation
(English)
2013 | Ostroh
Through this course, I greatly improved my English skills,
which played a crucial role in my successful admission to
university.

Google Sheets: Advanced Topics, LinkedIn Learning
2026 – 2026
Developed advanced Google Sheets skills, including working
with data, spreadsheets, formulas, and tools for organizing and
analyzing information.

Additional Information

I enjoy art, piano, cooking, and regular fitness training, which
help me stay creative, focused, and energized. I have strong
computer skills and hands-on experience with Salesforce, Jira,
SharePoint, Slack, Canva, Stripo, Microsoft Office, Google
Sheets, LogMeIn Rescue, and TeamViewer, as well as macOS,
Windows, iOS, Android, and PWA. I also have foundational
knowledge of Python, SQL, HTML, CSS, C++, and Java. I am
creative, analytical, adaptable, and detail-oriented, with
extensive experience communicating with customers,
including handling difficult, frustrated, and dissatisfied
customers, resolving sensitive issues, managing conflicts, and
finding effective solutions while maintaining a professional
and empathetic approach.