Катерина

Kateryna Denysenko
[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)
@ctttln

SKILLS: WORK EXPERIENCE

Customer communication and Airbnb Guest Support Manager | Remote
international client support June 2026 – August 2026
Team coordination and task Managed daily operations for 10 Airbnb apartments.
management Provided full guest support, from booking and check-in to handling
Process organization, multitasking, requests throughout the stay.
and ability to work under pressure Coordinated check-ins and check-outs, cleaning, repairs, and
Conflict resolution and problem- maintenance.
solving Coordinated communication between guests, cleaning staff, and
Reporting and documentation maintenance professionals.
Proficient with computers, digital Resolved guest issues, conflicts, and unexpected situations while
tools, and AI-powered tools maintaining high service standards.

Hotel Housekeeper
March 2024 – September 2026
LANGUAGES
Le Centre Sheraton Montreal Hotel | Montreal, Canada
Prepared guest rooms and ensured compliance with hotel cleanliness
Ukrainian — Native and service standards.
Russian — C2 Collaborated with other hotel departments to resolve guest requests
English — B1 and operational issues efficiently.
Polish — B1 Provided guest service in accordance with international hotel
French — A1 standards.
German — A1 Communicated daily with guests from different countries in English and
French.
Responded promptly to guest requests and handled unexpected
EDUCATION situations professionally.

Kyiv Professional College of Arts and Store & Food Production Manager
Design of KNUTD
March 2022 – January 2024
Wesola Pani, Grocery Store | Warsaw, Poland
Graphic Design
Coordinated daily operations of the store and food production
department.
September 2018 – June 2022 Planned production volumes and assigned tasks to employees.
Managed orders, received deliveries, and monitored inventory levels.
Monitored product quality and staff performance.
Organized daily workflows and resolved operational issues efficiently.