Ярослава

Iaroslava Shaposhnik
Sales / CEO Assistant
[відкрити контакти](див. вище в блоці «контактна інформація») Zaporizhzhia

SUMMARY
People-oriented and organized professional with 6 years of experience in an international company.
Experienced in client communication, onboarding, administrative support, document preparation, and
working in English. Skilled at handling multiple tasks, supporting team processes, and maintaining clear and
professional communication.

PROFESSIONAL EXPERIENCE
Sales / CEO Assistant 05/2020 – 09/2026
American Plant and Equipment, Inc. remote
Communicated with clients via email and messaging platforms in English
•

Processed customer inquiries, requests, and orders
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Worked with Front for customer communication and shared inbox management
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Used iContact to manage contact lists, create email templates, and send bulk email
•

campaigns
Prepared client-facing and internal company documents
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Managed the CEO’s calendar and scheduled meetings
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Conducted research on potential clients and equipment
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Supported onboarding of new team members
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Published products and equipment listings on company websites
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Used Adobe Photoshop for basic image editing
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Used Slack for internal team communication
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Used ChatGPT for work-related research, drafting, and information structuring
•

Worked in a fully English-speaking environment
•

School Social Educator 12/2019 – 09/2021
Zaporizhzhia Gymnasium No. 59 Zaporizhzhia
Provided social and educational support to students
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Communicated with students, parents, and school staff
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Supported student adaptation and well-being
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Assisted with conflict resolution and difficult situations
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Maintained student-related documentation
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Helped organize school activities and events
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Coordinated communication between students, families, and teachers
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EDUCATION
Master’s Degree 09/2017 – 01/2019
Private High Education Institution "Zaporizhzhia Institute of Economics and Information Zaporizhzhia
Technologies"
Master of Philology (English language)
Bachelor’s Degree 09/2013 – 06/2017
Private High Education Institution "Zaporizhzhia Institute of Economics and Information Zaporizhzhia
Technologies"
Bachelor of Philology (English language)
Exchange Semester 08/2012 – 01/2013
Ronald Wilson Reagan High School Pfafftown,
Exchange Student, FLEX Program (Future Leaders Exchange) North Carolina

SKILLS
Hard skills Soft skills
Customer communication in English
• Communication
•

Customer inquiry and order processing
• Organization
•

Front
• Attention to detail
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Slack
• Responsibility
•

iContact
• Time management
•

Email campaign management
• Multitasking
•

Contact list management
• Adaptability
•

Document preparation
• Problem-solving
•

Calendar and meeting management
• Empathy
•

Onboarding support
• Teamwork
•

Online research
• Thriving under pressure
•

Product publishing on websites
• Customer-oriented mindset
•

Adobe Photoshop — basic
•

ChatGPT / AI tools for research and drafting
•

English — C1 Advanced
•

CERTIFICATES
EF SET English Test
C1 Advanced (EF SET Certified)

LANGUAGES
Ukrainian English
Native C1 Advanced (EF SET Certified)

INTERESTS
Sport — Pilates, Ice skating | Charity — Helping homeless animals and supporting animal welfare