Контактна інформація

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Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/19633488/

Досвід роботи

E- commerce Assistant

з 12.2025 по нині (9 місяців)
Shoporia Store, Remote (Retail)

1. Supported customer communication from initial enquiry through order confirmation and post-purchase follow up.
2. Handled customer relationship matters and complaint with patience, professionalism and attention to the issue raised.
3. Assisted with product listings and routine online-store updates, helping in keeping product information clear and current.
4. Organized customer and order information to support accurate processing, follow-up and service continuity.
5. Shared reoccurring customer questions and feedback with team members to support better sales communication and service delivery.
6. Collaborated with colleagues on daily tasks and sales-support activities in a fast-paced e-commerce environment.

E-commerce Associate (Customer Support Representative)

з 01.2024 по 08.2026 (2 роки 8 місяців)
Sellastore, Remote (Retail)

- Responded to customer inquiries about products, pricing, order status, and delivery timelines, providing clear, friendly, and timely support that helped ensure a positive customer experience.
- Processed customer orders accurately, verified customer information, and kept order records up to date, helping reduce errors and ensure smooth order fulfilment.
- Monitored order and delivery progress, kept customers informed of updates, and resolved delivery-related concerns promptly to improve customer satisfaction.
- Handled customer complaints professionally, identified appropriate solutions, and escalated complex issues when necessary to ensure timely resolution.
- Worked closely with the sales and logistics teams to coordinate orders, resolve issues efficiently, and support on-time deliveries.
- Built positive relationships with customers through excellent communication, professionalism, and consistent follow-up, encouraging customer trust and repeat business.

Освіта

DELTA STATE POLYTECHNIC OTEFE, OGHARA, DELTA STATE.

SCIENCE LABOURATORY TECHNOLOGY, Zaporizhzhia
Незакінчена вища, з 2020 по 2023 (3 роки)

Додаткова освіта та сертифікати

COMMUNITY MANAGEMENT, PUBLIC SPEAKING AND E

2025 ,1 WEEK

Знання і навички

• CUSTOMER RELATIONSHIP MANAGEMENT
• CUSTOMER RETENTION
• RAPPORT BUILDING
• DE-ESCALATION
• CONSULTATIVE COMMUNICATION

Знання мов

Англійська — вільно

Рекомендації

BISOLA EHI OGOLOWA

BISOLA EHI OGOLOWA

Sales manager, WellClean Solutions Inc.

Додаткова інформація

I’m a people-focused professional who genuinely enjoys communication, customer interaction, and creating positive experiences. I’m confident communicating with different types of people, whether through calls, chats, or face-to-face conversations, and I know how to listen before responding.

I’m organized, adaptable, and comfortable working in fast-paced environments where priorities can change. I learn quickly, take feedback seriously, and always look for ways to improve my work rather than simply completing tasks.

What I bring to a team is more than just communication skills — I bring patience, reliability, initiative, and a strong sense of responsibility. I care about how customers feel, how a team performs, and how my work contributes to the bigger goal.

I’m open to remote opportunities where I can grow, contribute meaningfully, and build a long-term career in customer support, customer success, sales, or community-focused roles.