Володимир

VOLODYMYR DMYTERKO
Regional Dispatcher, Driver Manager (US logistics)

[відкрити контакти](див. вище в блоці «контактна інформація») • [відкрити контакти](див. вище в блоці «контактна інформація») • Ternopil, Ukraine

PROFESSIONAL PROFILE
A specialist with over 5 years of experience in developing, maintaining, and troubleshooting enterprise
information systems. Worked with web applications, APIs, microservices, Windows Forms modules, and
databases. Understands client-server architecture and is able to systematically analyze incidents using logs,
API responses, SQL data, and service interaction behavior.
Role fit: Combines practical technical experience with L2 troubleshooting skills: reproducing issues,
identifying root causes, validating data and logs, working with integrations and SQL, and managing technical
cases through to resolution. Worked with Docker, Git, CI/CD, Azure DevOps, and technical tasks within
development teams.
English — Upper Intermediate / B2. Ready to quickly learn the product, scripts, and internal processes.

CORE COMPETENCIES
• Customer orientation: identifying customer needs, clearly explaining terms and solutions, and
maintaining productive working relationships.
• Communication and outbound: negotiations, presenting proposals, handling objections, and
maintaining follow-up contacts.
• Complex requests: gathering context, analyzing problems, identifying root causes, and managing
cases through to resolution.
• Technical support: troubleshooting using logs, APIs, data, and network indicators; escalating technical
issues.
• Customer base management: route covering 120–150 points of sale, 25–30 contacts/visits per day,
and work planning.
• Performance: consistently achieving personal sales targets, independently organizing work, and taking
responsibility for results.

TECHNICAL AND DIGITAL SKILLS
• Technical foundation: confident PC user; understanding of client-server architecture and principles of
troubleshooting software and integration systems.
• Technical troubleshooting: analysis of logs, API responses, SQL data, and network indicators;
reproducing failures and identifying root causes.
• Systems and integrations: enterprise web applications, Web API, REST, SOAP, microservices,
background services, and data synchronization.
• Data: MS SQL Server, Oracle, SQL queries for retrieving, validating, and correcting data, indexes, and
optimization.
• DevOps and infrastructure: Docker, Git, CI/CD, Azure DevOps, Azure Pipelines, TeamCity, RabbitMQ;
understanding of deployment processes and collaborative version control practices.
• Automation and testing: Postman, Unit and Integration Testing; basic experience writing Excel
macros; testing changes and verifying results after fixes.
• Communication: technical correspondence, English-language team meetings, Zoom, Microsoft Teams,
and Google Meet; English B2.

READY FOR REMOTE WORK. Desktop PC, power-independent fiber-optic internet, and an EcoFlow
DELTA 2 with a capacity of 1 kWh. The PC, router, and ISP equipment are backed by backup power,
providing up to 8 hours of autonomous operation.

EXPERIENCE IN TECHNICAL SUPPORT, DEVELOPMENT, AND MAINTENANCE
Selected achievements:
• Localized unstable API errors using structured logging;
• Identified service interaction issues related to networking and incorrect headers;
• Optimized SQL queries, indexes, and data types and eliminated unnecessary JOINs;
• Fixed a concurrent access issue following an asynchronous refactoring

Astronomic Catalogs – Portfolio Project · Full-Stack .NET Developer Dec 2024 – Aug 2025
Independent development, data processing, testing and Azure deployment of an astronomy catalog web
application.

Brightgrove, Kharkiv, Ukraine • .NET Developer Nov 2022 – Jun 2023
Client project for Intlock (Israel): developed an API for Yammer statistics; participated in English-language
meetings and collaborated with QA, the team lead, and a support representative.

Alfa-Bank, Kyiv, Ukraine • .NET Developer Sep 2020 – Apr 2022
Enterprise banking web system: Oracle data analysis, SOAP integrations, background services, SQL Jobs,
and user account support.

Bank Vostok, Kyiv, Ukraine • .NET Developer Sep 2019 – Sep 2020
Banking REST APIs: external SQL servers, data synchronization, log analysis, issue reproduction, and
incident troubleshooting.

Ukrposhta, Kyiv, Ukraine • C# Developer May 2018 – Sep 2019
Developed Windows Forms modules for an enterprise system with a Delphi core and an MS SQL Server
database.

Brainmedia, Kyiv, Ukraine • Frontend Developer Mar 2017 – Aug 2017
Built web page layouts from technical specifications using JavaScript, jQuery, HTML, CSS, and Bootstrap.

CUSTOMER EXPERIENCE

2010–2015 · Experience as a Sales Representative in distribution companies.
The assigned route covered approximately 120–150 points of sale, with 25–30 visits per day. Consistently
achieved sales targets and occasionally exceeded them.

• Identifying customer needs and negotiating with owners and administrators of points of sale;
• Taking and processing orders, negotiating agreements, and monitoring the fulfillment of arrangements;
• Presenting new products and promotions and clearly explaining cooperation terms;
• Handling returns, complaints, and problematic accounts receivable;
• Independently planning routes, acquiring new customers, and taking responsibility for results.

EDUCATION

Bachelor's Degree in Accounting and Auditing • Ternopil Academy of National Economy 2001 – 2005

ADDITIONAL TRAINING

.NET Developer • ITVDN 2018
Frontend Developer • Ruseller 2017

LANGUAGES

Ukrainian – Native
English – Upper-Intermediate / B2