Даниил Ветеран

DANIIL RADCHENKO
Customer / Technical Support Specialist
Location: Pavlohrad, Ukraine (Ready for Remote)
Phone / Telegram: [відкрити контакти](див. вище в блоці «контактна інформація»)
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

SUMMARY
Motivated, tech-savvy, and highly adaptable Customer Support candidate with a solid B1-B2 level of English.
Possess strong interpersonal and active listening skills gained through extensive practical experience working
directly with people. Quick learner, proficient in utilizing modern AI productivity tools (such as DeepL and
ChatGPT) to deliver exceptionally fast, polite, and accurate communication. Deeply understand the core concepts
of VPN routing, operating systems, and client-side troubleshooting. Eager to leverage strong empathy and
problem-solving abilities to support international users.

CORE SKILLS
• Languages: English (B1-B2, capable of fast and efficient text translation), Ukrainian (Native).
• Customer Service: Interpersonal Communication, Conflict Resolution, Empathy & Active Listening, Tone of
Voice, Chat/Ticket handling.
• Technical Aptitude: Advanced user of Windows, Android, iOS, macOS. Understanding of basic networking
principles (IP, DNS, Firewalls, VPN protocols).
• Productivity Tools: DeepL, ChatGPT, Google Workspace, Slack, Discord.

EXPERIENCE
Freelance Customer Service & Communications | Self-Employed

General Experience (Independent Practice)

• Interacted extensively with various people, resolving misunderstandings, managing inquiries, and ensuring
positive communication outcomes.
• Developed high stress-tolerance, adaptability, and the ability to find a common language with demanding
individuals.
• Managed daily digital tasks, communication flows, and minor tech troubleshooting independently.

EDUCATION
Pursuing Higher Education (Bachelor's Degree)

Current University Student | Completed Secondary Education

• Successfully balancing academic responsibilities with personal development in the IT and customer support
sector.