Наталія

NATALIA VONITOVA
Ukrainian, 34 y.o.

Highly organized, with good written and verbal
communication skills and patient outlook
Dedicated and focused; able to priorities tasks and
CONTACT follow through to achieve project goals
Ternopil, Ukraine A team worker with strong sense of belonging to
the group
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Eager to meet challenges and quickly assimilate
Mobile numer:
new concepts
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A highly adaptable person, also positive and open
whatsapp:
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to new ideas

Proficient in Microsoft Word, Excel, Access,
Publisher, Slack
Strong research, planning and coordination skills
EDUCATION
1. TERNOPIL VOLODYMYR
HNATIUK NATIONAL
PEDAGOGICAL
UNIVERSITY (UKRAINE) WORK EXPERIENCE
BACHELOR DEGREE IN
ENGLISH PHILOLOGY
NOVEMBER 2025-AUGUST 2026
2013
SUBJECT MATTER EXPERT
AT HELPWARE, UKRAINE ( REMOTE POSITION)

Resolved customer inquiries and complaints while
LANGUAGE delivering effective solutions and follow-up.
SKILLS Supported agents with product, process, policy, system, and
English - Fluent procedure-related queries.
Monitored customer interactions and provided feedback to
Ukrainian - Native
improve service quality, compliance, and customer
satisfaction.
Conducted coaching, knowledge-sharing sessions, and
training for new and existing team members.
Identified recurring customer issues and process gaps,
recommending improvements to enhance operational
efficiency and customer experience.

OCTOBER 2024-NOVEMBER 2025
CUSTOMER SUPPORT REPRESENTATIVE
AT HELPWARE, UKRAINE ( REMOTE POSITION)

Provided customer support via live chat and email, ensuring
timely and professional assistance.
Resolved customer inquiries and complaints while
delivering effective solutions and follow-up.
Maintained accurate customer records and case
documentation in CRM and cloud-based systems.
Adhered to company policies, communication standards,
and service procedures.
Collaborated with internal teams to deliver a high-quality
customer experience.
Experienced in working with ticketing system.

SEPTEMBER 2021- SEPTEMBER 2024
CABIN CREW AT EMIRATES, DUBAI, OAE

Ensured passenger safety and compliance with aviation safety
procedures.
Delivered exceptional customer service to an international
clientele.
Provided food and beverage service while maintaining
Emirates' premium service standards.
Assisted passengers with special requests and resolved onboard
issues professionally.
Responded to medical situations and emergencies in
accordance with company procedures.
Collaborated with the cabin crew and flight deck to ensure safe
and efficient flight operations.
Conducted pre-flight and post-flight cabin checks to maintain
safety and operational readiness.

.

MAY 2018- JULY2021
MARKETING AND EVENT COORDINATOR AT
LAGOONA MALL, DARWISH HOLDING, DOHA, QATAR
Create and manage project plans for various marketing and
event activities;
Coordinate events, marketing campaigns, meetings by
identifying, assembling, and organizing requirements;
establishing contacts; developing schedules and
assignments; managing mailing lists to ensure
event/marketing campaign success.
Coordinate and create Social Media marketing/event
content;
Develop and maintain internal communication systems
(emails, corporate announcements)
Manage the content of the website;
Assist in the development and execution of corporate
events: