Сервіс пошуку роботи №1 в Україні
Artem
VIP Акаунт-менеджер
- Місто проживання:
- Хмельницький
- Готовий працювати:
- Дистанційно
Контактна інформація
Шукач вказав: Телефон
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/20165944/
Завантажений файл
Версія для швидкого
перегляду
Це резюме розміщено у вигляді файлу. Ця версія для швидкого перегляду може бути гіршою за оригінал резюме.
Artem Truhan
[відкрити контакти ](див. вище в блоці «контактна інформація») [відкрити контакти ](див. вище в блоці «контактна інформація») Khmelnytskyi
2002-03-17 @MiracLe_3071
Professional Experience
03/2025 – 08/2026 EVOPLAY
remote VIP Account Manager
Managed and maintained long-term relationships with a portfolio of VIP players
•
Monitored player activity, gaming patterns, and engagement metrics
•
Provided personalized bonuses, promotions, and offers based on individual player
•
preferences
Proactively communicated with VIP players to support retention and player
•
satisfaction
Handled escalated cases related to payments, KYC/AML, and technical issues in
•
cooperation with relevant teams
Key Achievements:
Achieved 90–115% of monthly deposit and NGR targets for the managed VIP
•
portfolio
Reduced VIP churn rate by ~15% by implementing targeted re-engagement offers
•
and proactive outreach
Worked closely with Payments and Risk teams to resolve player-related issues
•
12/2023 – 02/2025 EVOPLAY
remote Senior Support Specialist
Provided customer support and handled complex and non-standard customer
•
inquiries
Assisted with onboarding and provided practical guidance to new chat operators
•
Monitored the quality of customer support and adherence to internal standards
•
Ensured compliance with Customer Support procedures and service quality
•
standards
11/2021 – 11/2023 EVOPLAY
On-site / Remote Customer Support Operator
Provided 24/7 chat support for international users across Multi-GEO regions.
•
Assisted players with deposit/withdrawal requests, promo terms, and KYC
•
procedures.
Demonstrated fast response times and deep understanding of platform features.
•
Education
2020 – 2024 Higher Education
Kyiv National Aviation University
Major: International Economics
SKILLS & COMPETENCIES
Hard Skills Soft Skills Tools & Systems
VIP Portfolio Management &
• •High-Touch Communication & •Work Tools: JIRA, In-house
High-Roller Retention Negotiation Helpdesk, Google Workspace,
LTV Optimization & Churn
• •Conflict Resolution & De- MS Excel.
Prevention escalation •Communication: Microsoft
Personalised Bonus Policy &
• •Stress Resilience & Teams, Zoom, Element.
Offer Management Adaptability •AI Tools: ChatGPT, Gemini,
Dispute & Escalation
• •Proactive Problem-Solving & Grok.
Management Critical Thinking
AML / KYC Compliance &
• •Time & Priority Management
Responsible Gaming
Customer Support Operations
•
& KPI Tracking (SLA, CSAT,
FRT)
Languages
Ukrainian — Fluent
•
Russian — Fluent
•
English — Advanced
•
[
2002-03-17 @MiracLe_3071
Professional Experience
03/2025 – 08/2026 EVOPLAY
remote VIP Account Manager
Managed and maintained long-term relationships with a portfolio of VIP players
•
Monitored player activity, gaming patterns, and engagement metrics
•
Provided personalized bonuses, promotions, and offers based on individual player
•
preferences
Proactively communicated with VIP players to support retention and player
•
satisfaction
Handled escalated cases related to payments, KYC/AML, and technical issues in
•
cooperation with relevant teams
Key Achievements:
Achieved 90–115% of monthly deposit and NGR targets for the managed VIP
•
portfolio
Reduced VIP churn rate by ~15% by implementing targeted re-engagement offers
•
and proactive outreach
Worked closely with Payments and Risk teams to resolve player-related issues
•
12/2023 – 02/2025 EVOPLAY
remote Senior Support Specialist
Provided customer support and handled complex and non-standard customer
•
inquiries
Assisted with onboarding and provided practical guidance to new chat operators
•
Monitored the quality of customer support and adherence to internal standards
•
Ensured compliance with Customer Support procedures and service quality
•
standards
11/2021 – 11/2023 EVOPLAY
On-site / Remote Customer Support Operator
Provided 24/7 chat support for international users across Multi-GEO regions.
•
Assisted players with deposit/withdrawal requests, promo terms, and KYC
•
procedures.
Demonstrated fast response times and deep understanding of platform features.
•
Education
2020 – 2024 Higher Education
Kyiv National Aviation University
Major: International Economics
SKILLS & COMPETENCIES
Hard Skills Soft Skills Tools & Systems
VIP Portfolio Management &
• •High-Touch Communication & •Work Tools: JIRA, In-house
High-Roller Retention Negotiation Helpdesk, Google Workspace,
LTV Optimization & Churn
• •Conflict Resolution & De- MS Excel.
Prevention escalation •Communication: Microsoft
Personalised Bonus Policy &
• •Stress Resilience & Teams, Zoom, Element.
Offer Management Adaptability •AI Tools: ChatGPT, Gemini,
Dispute & Escalation
• •Proactive Problem-Solving & Grok.
Management Critical Thinking
AML / KYC Compliance &
• •Time & Priority Management
Responsible Gaming
Customer Support Operations
•
& KPI Tracking (SLA, CSAT,
FRT)
Languages
Ukrainian — Fluent
•
Russian — Fluent
•
English — Advanced
•
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Порівняйте свої вимоги та зарплату з вакансіями інших підприємств:
Резюме кандидата розміщено за адресою: https://www.work.ua/resumes/20165944/