Vladyslav

Vladyslav Sadovyi
Technical Support Engineer
[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») Kharkiv, UA, Ukraine

Summary
Technical Support & Systems Engineer with background in enterprise infrastructure management, user support, and
POS/fiscal systems. Adept at rapid incident resolution, software deployment, Active Directory administration, and vendor
coordination. Demonstrates strong problem-solving skills with a focus on system reliability and continuous technical
operations.

Experience
Technical Support Engineer Dec 2025 - Sep 2026
ROZETKA (Retail)
Kharkiv, UA, Ukraine

Use r Acce ss & Ide ntity Manage me nt: Created and managed user accounts and configured role-based access
permissions in Active Directory.
Infrastructure Monitoring: Configured and maintained Zabbix monitoring system to oversee server health and
network equipment status.
He lpde sk & Incide nt Manage me nt: Processed and resolved technical incidents via Jira (L1/L2 technical support).
Automation: Developed basic scripts to automate routine system administration tasks.
Physical Acce ss Control: Administered Access Control Systems (ACS), issuing and revoking employee electronic access
badges.
Ne twork & ISP Re lations: Set up and supported local internet connectivity, liaised with ISPs, and performed rapid
network troubleshooting.
Re tail & POS Hardware Support: Configured and maintained Data Collection Terminals (DCT/handheld scanners), label
printers, receipt printers, and barcode scanners.
Digital Signage & Que ue Syste ms: Installed, configured, and supported information displays and electronic queue
management systems (Digital Signage / Xibo).
Infrastructure De ployme nt & Hardware Mainte nance : Handled end-to-end technical setup for new retail locations
(hardware installation, cabling, POS & workstation configuration) and decommissioned closed sites.
Hardware Re pair & Diagnostics: Assembled, diagnosed, repaired (component/module level), and pre-configured PCs
and peripheral equipment for staff.
IT Asse t Inve ntory: Conducted scheduled and ad-hoc physical inventories of IT assets, mobile terminals, and retail
hardware.

System Administrator Sep 2025 - Oct 2025
Confidential / NDA (IT)
Kharkiv, UA, Ukraine

He lpde sk & Incide nt Re solution: Handled L1 user requests, conducting initial diagnostics and troubleshooting common
technical issues.
Workstation De ployme nt & OS Configuration: Installed and pre-configured operating systems, workstations, and
standard software packages across a high volume of user endpoints.
Ne twork Conne ctivity & Mapping: Configured local network connections and maintained up-to-date location network
maps, documenting topology, port layouts, cabling, and hardware configurations.
Use r Account & Hardware Support: Resolved routine issues related to user accounts, printers, scanners, and peripheral
hardware.
Application & Se rvice Support: Assisted users with corporate applications, cloud platforms, and internal IT services.

Equipme nt Monitoring & Incide nt Re sponse : Monitored hardware health and infrastructure stability, ensuring rapid
response to hardware failures and system anomalies.
Endpoint Se curity & Patch Manage me nt: Enforced corporate IT security policies at user endpoints and deployed OS
and software updates.
IT Asse t Auditing: Participated in hardware inventory audits, reconciling physical IT assets against inventory
management records.

System Administrator Oct 2024 - Sep 2025
Maxi Group Ltd (Real Estate)
Kharkiv, UA, Ukraine

Workstation De ployme nt & Configuration: Installed and configured operating systems, desktop environments, and
standard software packages across corporate workstations.
Ne twork Se tup & Conne ctivity: Configured and managed LAN/Wi-Fi network connections, verifying internet access,
routing, and stability for endpoints.
Ne twork Docume ntation & Mapping: Created and updated location network maps, maintaining detailed records of
network topology, patch panel connections, port assignments, and hardware configurations.
He lpde sk & Hardware Support: Resolved user account issues, provided technical support for corporate
applications/services, and managed peripheral hardware including printers and scanners.
T icke ting & Incide nt Manage me nt: Logged, tracked, and documented all technical support tasks and incident
resolutions in Jira.
Infrastructure Monitoring & Re sponse : Monitored server and equipment health to ensure uninterrupted operations
and enable rapid incident response.
Endpoint Se curity & Patch Manage me nt: Enforced corporate security policies across end-user devices and deployed
OS updates and software patches under senior administration guidelines.
IT Asse t Manage me nt: Participated in hardware inventory audits, reconciling physical IT assets against asset tracking
database records.

1C Data Entry Operator Aug 2024 - Oct 2024
Digma Business Group (Wholesale, Distribution, Import/Export)
Kharkiv, UA, Ukraine

Management of warehouse accounting data in 1C:Enterprise.
Preparation of regular reports on inventory movement, stock balances, and turnover.
Entry of data regarding goods receipt, stock transfers, and shipments.
Monitoring agreement between physical stock levels and the 1C database.
Generation of primary documentation: receiving/shipping invoices, acceptance certificates, and waybills (CMR/consignment
notes).
Processing internal stock transfers between warehouses and company branches.
Cross-departmental coordination with logistics, warehouse, and sales teams to maintain precise inventory accounting.
Participation in physical inventory audits, discrepancy analysis, and ledger reconciliation.
Maintaining system data accuracy to prevent logistical errors and supply chain bottlenecks.
Verification and auditing of shipping/receiving documentation prior to handover to the accounting department.

Computer Systems Engineer Mar 2023 - Sep 2024
KP KHOR Regional Pharmaceutical Warehouse (Healthcare,
Pharmaceuticals)
Kharkiv, UA, Ukraine

Hardware Mainte nance & Pe riphe rals: Connection, replacement, diagnosis, and servicing of computing equipment
and external peripherals.
Database Administration & Antivirus Se curity: Administration of computer databases and implementation of
enterprise-wide antivirus protection measures.
Ne twork Administration & Exte rnal Data Exchange : Administration of the local area network (LAN) and securing
data exchange protocols with external organizations.
Ve ndor Manage me nt: Coordination with third-party service providers and vendors for software, hardware, and
telecommunications support.
T rouble shooting & Cable Infrastructure : Diagnostics and repair of hardware devices, structured cabling systems, and
software faults.

Corporate Mail Se rvice s Support: Administration and maintenance of corporate email services, including
configuration, monitoring, troubleshooting, and ensuring high email deliverability and uptime.
Use r T raining & Onboarding: Educating staff on computer literacy, software usage, and IT security best practices.
POS & Fiscal Syste ms Administration: Installation and configuration of fiscal registrar software, along with managing
transaction records and reporting in 1C.
Exe cutive & IT T ask Exe cution: Prompt execution of technical assignments and strategic tasks from management and
the IT department head.
Procure me nt & Marke t Analysis: Equipment repair management and IT market research for software/hardware
upgrades and procurement planning.
Se rve r & Active Dire ctory Administration: Administration of enterprise servers and user access rights management in
Active Directory.
Syste m Re liability & Diagnostics: Root cause analysis of hardware failures to ensure maximum reliability and
performance of IT and office infrastructure.
IT Budge ting & Financial Advisory: Participation in IT budgeting and procurement processes, providing technical
advice to the finance department and executive management.

Education
Computer Science - Master's Degree
National Aerospace University "Kharkiv Aviation Institute"
2025 - 2027 Kharkiv, Ukraine

Computer Science - Bachelor's Degree
National Aerospace University "Kharkiv Aviation Institute"
2022 - 2025 Kharkiv, Ukraine

Computer Science - Associate's Degree
Kharkiv Computer Technologies Professional College of NTU "KhPI"
2018 - 2022 Kharkiv, Ukraine

Skills
Endpoint Technical Problem Solving
Configuration Expert Documentation Expert Expert
Hardware Diagnostics Helpdesk Operations Network
Expert Expert Troubleshooting Advanced
Infrastructure Active Directory Communication Skills
Monitoring Proficient Management Proficient Intermediate

Languages
Ukrainian Russian English
Native Native Intermediate